Head of Customer Value

Job not on LinkedIn

🔥 35 minutes ago

💃 Latin America – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 22 days.
• No salary listed.

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BreakmarkHR

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

💼 Consulting

🎯 Recruiter

📋 Compliance

Consulting • Recruitment • Compliance

BreakmarkHR is a strategic HR consultancy and global workforce services provider that helps fast-growing startups and scale-ups build people infrastructure—from first hire to international expansion. They offer fractional CHRO advisory, talent acquisition and recruitment outsourcing, people operations, HR compliance and policy services, plus Employer of Record (EOR) and Contractor of Record (COR) solutions to hire and engage workers across jurisdictions without local entities. BreakmarkHR focuses on startup speed, senior-level HR expertise, and legally compliant global hiring and contracting.

📋 Description

• Own Net Revenue Retention, upsell ARR and Proof of Concept conversion • Set quarterly targets per Account Strategist, track them weekly and remain accountable for results • Build the team from zero by writing hiring scorecards, running interviews and ramping hires to full quota within 60 days • Run a repeatable expansion motion from Day 30 handoff through Day 90 Phase 2 signature, including quarterly new-area assessments • Lead expansion personally in the largest accounts and partner with cofounders on Enterprise accounts • Coach the team on scoping and closing through assessments, executive reviews, account-plan and Order Form reviews • Own the expansion forecast, maintain CRM accuracy, run weekly expansion reviews and report to the COO • Partner with the FDE Manager on handoff standards, integration scope sign-off and agent-quality issue prioritization • Bring field insights to Product and expand agents into new client-requested areas • Administer team quotas and variable pay, proposing plan changes when needed • Report to the COO

🎯 Requirements

• 4+ years in account management, customer success, consulting or enterprise sales at a B2B company, including 3+ years leading a quota-carrying team that expanded accounts across departments • Experience building from zero: hired a team, designed a motion and made it repeatable at a startup or new business unit • Solid understanding of AI agents, including what AI can and cannot do reliably in operations, reading an evaluation, and selling outcomes without overpromising • Metrics-driven: define success criteria, forecast accurately, build dashboards and hold a team accountable to the plan • Fluent Spanish and English • Comfortable traveling to client facilities across the US, Puerto Rico and Latin America • Ownership mindset: accountable, low-ego, and proactive in fixing issues • Nice to have: experience at an AI, automation or supply chain software company during its growth stage • Nice to have: experience selling to mid-market and enterprise distributors or manufacturers • Nice to have: familiarity with ERPs such as SAP, Oracle, NetSuite, Odoo, Sage or Acumatica • Nice to have: hands-on experience with HubSpot and designing pay plans for expansion teams

🏖️ Benefits

• Remote work arrangement • Travel to client facilities across the US, Puerto Rico and Latin America • Variable pay plan administration for the team

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