Bilingual Content Processing Specialist – Customer Service, Content Moderation

Job not on LinkedIn

🔥 13 hours ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BrickBrands

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

BrickBrands is a company specializing in content classification and data labelling services, with a focus on enabling brands to engage effectively with their audiences. Established six years ago and originating from BrandBastion in the Nordics, BrickBrands offers moderation solutions in over 43 languages, operating globally with a team that works 24/7. The company aims to help brands respond to important topics and manage negative sentiment by blending technology with human insight. It emphasizes values such as accountability, teamwork, and continuous improvement, all while fostering a diverse and supportive work environment. BrickBrands' global reach and dedication to high-quality content processing make it a key player in enhancing brand communication in the social media space.

📋 Description

• Monitor clients' social media properties • Review and process content and data, including moderating, classifying, responding to, and engaging with comments, messages, and other content • Apply company guidelines using the company's application and designated tools • Escalate possible social media crises to the designated company contact • Respond to public comments using strong judgment, context awareness, and the appropriate brand tone • Manage direct messages and private support conversations end-to-end • Use a CRM to review customer history, track cases, and document outcomes • Support account and login issues, billing, subscriptions, refunds, cancellations, retention conversations, access, downloads, installations, and troubleshooting • Provide basic product guidance and technical triage, escalating when needed • Use AI-assisted drafting tools while ensuring messages are accurate, empathetic, and safe • Follow escalation paths for high-risk issues, sensitive topics, and VIP situations • Contribute to consistent quality across shifts

🎯 Requirements

• High School Diploma or equivalent • 2+ years of experience in social care, community management, CX support, or digital customer service • Strong verbal communication and writing skills • Experience handling billing, subscriptions, access problems, and troubleshooting • Ability to work independently and proactively find answers and resources • Calm under pressure and confident in high-visibility comment sections • Organized, accountable, and consistent • Fluent in English, written and oral • Near-native fluency in Portuguese and Spanish • General knowledge and interest in various social media platforms • Good working home environment with a stable internet connection • Ability to work an 8-hour shift on a rotating shift schedule • Nice to have: familiarity with creative or technical digital products • Nice to have: experience with CRM or social tools such as Sprout and Sprinklr • Nice to have: experience supporting subscription-based or SaaS products • Nice to have: experience with moderation and customer engagement in high-volume social environments

🏖️ Benefits

• 100% Remote position • Continuous learning experience • Competitive compensation based on location market rates • Opportunity to work with global brands • Welcoming environment where feedback and suggestions are considered • Diverse and global team environment