Dutch-Speaking Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

💵 €1.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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CB Talents Academy

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2014

📚 Education

Education

CB Talents Academy is dedicated to bridging the gap between acquired knowledge and the labor market, providing essential skills to help students succeed both nationally and internationally. The academy focuses on training young individuals in various IT sectors and programming languages, such as Java and Ruby on Rails, by partnering with leading companies to enhance employability in the competitive IT landscape. Through this approach, CB Talents Academy aims to address the global skills shortage and improve career prospects for its students.

📋 Description

• Assist customers with account funding, transaction history, product details, and protection policies • Handle inbound and outbound inquiries • Negotiate payment plans • Resolve collection-related questions • Secure promises to pay • Guide vulnerable customers • Offer insolvency support • Route accounts to specialized teams when needed • Maintain detailed account notes • Schedule call-backs • Manage multi-queue contact systems efficiently • Provide high-quality support and payment solutions to international customers across voice and written channels

🎯 Requirements

• Native or fluent Dutch (C1/C2) • Strong business English (B2+) • Residing in Portugal or willing to relocate to Portugal with company support • 1–2 years in customer service, retail, hospitality, fintech, or call center environments (preferred) • Strong negotiation skills • Active listening skills • Priority management abilities • Independent problem-solving abilities • Proficient in MS Office • Comfortable navigating PC-based internet applications and multi-queue communication systems • Submit CV in English

🏖️ Benefits

• Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year) • Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly) • Complexity Bonus: €80/month • Weekends off • 100% remote work • Comprehensive relocation support and assistance for candidates moving to Portugal