Senior Performance Support Specialist

🔥 0 minutes ago

🇵🇹 Portugal – Remote

💵 €34.3k - €38.8k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Perform performance tuning of Unit4 Financials by Coda before and after go-live • Troubleshoot technical and application performance issues across new implementations and existing business-as-usual implementations • Develop enhanced, proactive monitoring, detection, and remediation of performance issues • Develop proactive, continuous performance-tuning processes to maintain optimal performance levels • Comply with information security requirements and company procedures and policies • Deliver proactive performance and technical support before and after go-live as part of the U4F by Coda team • Work alongside a Senior Performance & Optimisation Consultant and a Database Administrator • Attend occasional customer visits for in-person meetings when required

🎯 Requirements

• Good working knowledge of the Unit4 Financials by Coda application (mandatory) • 5+ years in customer success, performance optimisation • Hands on use of AI productivity tools, such as Microsoft Copilot • AI enabled productivity improvement and a sharp instinct for spotting automation opportunities • Previous experience in a database-centric, web-enabled environment • Ability to perform database tuning working with SQL queries, indexes, statistics, and database views • Understanding of database replication • Understanding of web services and extension kit flows • Experience of Java-based applications and Java containers, including JBOSS and Wildfly • Experience implementing systems into SaaS Azure infrastructures • Knowledge of TCP/IP and fundamental networking concepts and protocols • Good communication and interpersonal skills • Logical thinking and problem-solving using a solid methodology • Ability to work under pressure • Enthusiastic and flexible • Strong team-player capability • Comfortable traveling for occasional in-person customer meetings • May require security clearance for customer projects and access to sensitive customer data • May require disclosure of criminal record declaration, right to work, personal identification, and work history for background checks

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities • Tools and guidance for professional development • Talented colleagues, role models and mentors • Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all • Equal opportunity hiring commitment • Background checks handled according to local privacy laws