Operations Director – ATM Managed Services

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brink’s Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Brink’s Inc. is the world’s premier provider of secure solutions, specializing in global transportation and storage for high-value goods, as well as services such as currency and coin processing, smart safes, ATM services, and security services. Established in 1859, Brink’s operates with over 59,900 employees and a vast network of 1,100 facilities and 12,000 vehicles across more than 100 countries, offering critical business intelligence and enhanced protection throughout the logistics lifecycle.

📋 Description

• Build and maintain a deep understanding of customers, business processes, and technology across the ATM value chain • Lead or support process improvement projects, including VSM and A3s • Liaise with Market and Country leadership to align goals and identify key projects requiring support • Collaborate with Global Operations, Solution Delivery, and Product teams to provide APAC and IMEA countries with expertise and resources for successful delivery • Provide input to standard global operational metrics and evaluate countries against benchmarks • Drive continuous improvement projects that improve Brink’s AMS quality and efficiency and achieve agreed annual cost savings • Partner with Global Operations leaders to adopt optimal operating models and execute improvement projects, including chronic failure analysis, technician quality metrics, parts optimization, first-time fix, MTBF, and response-time improvements • Drive an automation roadmap to reduce cost per ATM and enable business scalability • Develop APAC and IMEA technology requirements roadmaps and champion business cases for transformational projects • Act as a key supplier on major customer onboarding projects to accelerate time to revenue and ensure high customer experience • Identify roles suitable for global shared services and elevate regional talent to support multiple countries • Manage vendor contracts for market-specific partners and lead vendor performance management • Lead AMS risk management for physical attacks, fraudulent events, jackpotting, skimming, processor spooking, and other threats • Coordinate with countries and global partners to manage ongoing threats • Provide monthly reporting on department progress, KPIs, and improvement plans • Provide support for strategic projects as needed

🎯 Requirements

• Bachelor’s Degree required; Masters preferred • At least 5 years of operational ATM or similar industry experience required • Able to travel within APAC and IMEA at least 30% of the time • Become lean certified • Strategic business acumen and knowledge of operational policies, practices, trends, technology, and market information • Ability to anticipate future consequences and trends and create strategies and plans • Ability to exceed goals and drive results • Process management and workflow optimization skills • Relationship-building, diplomacy, and tact • Negotiation skills with internal and external groups • Customer-focused approach • Ability to motivate direct reports and project teams • Action-oriented approach • Conflict management and dispute resolution skills • Decision-making based on analysis, experience, and judgment • Integrity, trustworthiness, and ability to maintain confidentiality

🏖️ Benefits

• Travel within APAC and IMEA at least 30% of the time