BRM S.A.S
1001 - 5000 employees
Founded 2005
📣 Marketing
🤖 Artificial Intelligence
🏢 Enterprise
Marketing • Artificial Intelligence • Enterprise
BRM S. A. S. is an operations and customer-experience services company (BRM an Alta Company) that designs and manages flexible, robust, and agile operational solutions to help global brands close the gap between what they want to offer customers and what they can actually deliver. With about 20 years of experience across 25+ countries, BRM provides customized operations, data-driven analysis to improve customer service, and pilots to integrate AI into customer experience channels.
Supervisor Call Center, Catalan/Valencian/Basque/Galician – Nativo
Job not on LinkedIn
🔥 14 hours ago
🗣️🏴 Catalan Required
🗣️🇪🇸 Spanish Required
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BRM S.A.S
1001 - 5000 employees
Founded 2005
📣 Marketing
🤖 Artificial Intelligence
🏢 Enterprise
Marketing • Artificial Intelligence • Enterprise
BRM S. A. S. is an operations and customer-experience services company (BRM an Alta Company) that designs and manages flexible, robust, and agile operational solutions to help global brands close the gap between what they want to offer customers and what they can actually deliver. With about 20 years of experience across 25+ countries, BRM provides customized operations, data-driven analysis to improve customer service, and pilots to integrate AI into customer experience channels.
📋 Description
• Gestionar el equipo de atención telefónica • Coordinar las actividades y resolver problemas del equipo • Analizar las métricas de rendimiento y proponer mejoras • Captar y transmitir información relevante a los clientes • Formar y supervisar al personal de atención telefónica
🎯 Requirements
• Experiencia previa como supervisor en call center • Conocimiento de idiomas Catalan/Valencian/Basque/Galician • Capacidad para liderar y motivar a un equipo • Habilidades analíticas para mejorar procesos • Buena capacidad de comunicación y resolución de conflictos • Estudios Universidad / Carrera técnica • Experiencia profesional de 1 año
🏖️ Benefits
• Flexibilidad en horarios y modalidad remota • Oportunidad de desarrollo profesional dentro de la empresa • Ambiente de trabajo colaborativo y de apoyo mutuo
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