Technical Adoption Manager – Application Networking and Security

🔥 0 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

👻 Ghost score 10%

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Broadcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 Post-IPO Equity on 2017-10

Manufacturing • Logistics • Consulting

Broadcom is a global technology company that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions. The company serves the data center, networking, software, broadband, wireless, and storage and industrial markets. Broadcom is known for its innovative solutions in semiconductor and software businesses that enable the delivery of data and video content globally. Additionally, Broadcom is committed to maintaining privacy and accessibility standards in its digital interactions and customer service.

📋 Description

• Consult closely with customers to ensure satisfaction and return on investment of VMware solutions • Serve as the customer’s primary liaison into VMware and address business and technical issues affecting customer success • Engage sales, product management, education, R&D, and support resources across VMware • Expand adoption of VMware solutions within assigned accounts by driving internal and external relationships • Report key account metrics and customer insights to VMware internal teams • Contribute to TAM program development activities • Establish long-term relationships within assigned accounts and understand clients’ strategic goals • Provide project leadership, coordination, and architectural guidance for network virtualization and major VMware initiatives • Collaborate with multifunctional VMware project teams, including consultants, engineers, product management, and support staff • Map VMware solutions to customers’ business and technical requirements • Maintain current knowledge of VMware load balancing and security solutions and high-level knowledge of VMware’s product line and future direction • Lead challenging requests across simultaneous client engagements • Provide product feedback to VMware Product Management based on customer use cases and requirements • Advise customers on best practices and drive VMware solution adoption • Manage customer engagement milestones • Act as an extraordinary customer advocate and liaison • Respond confidently and effectively to customer needs

🎯 Requirements

• 5+ years’ proven strong networking experience and knowledge of VMware networking products • 2+ years proven experience in customer-facing positions, such as TAM or technology consultant • BS degree preferred, or relevant years experience in lieu of a degree may be considered • Solid knowledge and understanding of VMware products, including core product suite, virtualization, networking and security products, solutions, and services • Solid technical background in advanced networking and security, preferably with technical certifications • Background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture preferred • Ability to travel up to 20% locally/regionally • Domain-level understanding of Cloud Infrastructure & Networking • Knowledge of firewalls, IDS/IPS, and Security/Trust Zones • Knowledge of routers, switches, load balancers, and networking and security components from various vendors • Knowledge of virtual networking components including VSG, Nexus 1000V, and vDS • Knowledge of BGP, OSPF, VLANs, VPN, unicast vs multicast, management networks, IP subnetting, and network design • Demonstrable experience and deep knowledge of networking and load balancer technologies and vendors including Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, and Palo Alto Networks • Experience integrating heterogeneous networking and security environments • Understanding of modern IT and DevOps production data center and cloud operations • Familiarity with systems management concepts, processes and standards such as SNMP; capacity/performance management and tuning • Fast learner able to explain complex technical concepts to varied audiences • Strong business insight and problem-solving skills • Ability to influence internal and external partners at all levels • Ability to work independently and in a team setting • Strong organizational skills and ability to handle multiple client demands • Superb communication, presentation, and interpersonal skills, including ability to communicate effectively and build relationships with CxO-level personnel • Currently reside in Tokyo, Japan; relocation assistance is not provided • Professional working proficiency in Japanese

🏖️ Benefits

• Home-office based position • Travel up to 20% locally/regionally • Equal opportunity employment