Client Success Partner

Job not on LinkedIn

🕒 January 29

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BruntWork

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

BruntWork is a global outsourcing and remote-staffing company that provides vetted, full-time and part-time virtual assistants and specialist remote teams for businesses. They recruit, vet and manage remote talent (primarily in the Philippines and Colombia) to deliver services such as customer support, call center operations, digital marketing, bookkeeping, web development, data entry, telesales and other back-office functions, while handling payroll, compliance and security (ISO 27001). BruntWork positions itself as a fast, cost-saving B2B partner for startups through enterprise clients, offering rapid placement, time-tracking, and ongoing client support.

📋 Description

• Monitor the onboarding pipeline to ensure smooth transitions • Guide staff through contract terms and expectations during initial assignments • Coordinate welcome packets, client logins, and software requirements before staff start dates • Conduct onboarding discussions about client house rules and guidelines • Complete background check compliance for new hires • Conduct offboarding discussions and ensure proper notifications and smooth transitions • Assist staff with offboarding and liaise with the offboarding team • Support post-offboarding inquiries and issues • Complete offboarding checklists, including staff reprofiling recommendations • Monitor daily attendance and prepare accurate reports with the Workforce Planner • Conduct documented touch-base sessions regarding client feedback and expected results • Address staff inquiries and concerns • Review and approve paid hours and provide productivity feedback • Collaborate with the Client Success Manager to improve staff experience and adherence to client standards • Maintain trackers for attendance and system issues • Coordinate with Staff Services on HubSpot ticket movements • Deliver refresher training on Client Core Values • Undertake additional tasks supporting team and client requirements • Prepare and monitor client-requested reports • Coordinate with staff and schedule calls with the Client Success Manager when needed

🎯 Requirements

• Critical thinker with the ability to analyze complex situations and propose effective solutions • Strong multitasking skills, capable of managing multiple responsibilities concurrently • Proficient in handling difficult conversations and resolving conflicts in a diplomatic manner • Collaborative team player who thrives in a fast-paced, dynamic environment • Open to receiving feedback and using it constructively to enhance performance • Proven problem-solving skills with a proactive and solution-oriented mindset • Candidates must have their own computer and reliable internet connection • Ability to work Monday to Friday, 8:00 PM to 5:00 AM Manila time • Independent contractor responsible for handling taxes and benefits independently

🏖️ Benefits

• Permanent work-from-home setup • Health Insurance after 90 days