Customer Success Manager, DACH

🔥 13 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BRYTER

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

BRYTER is a no-code platform that empowers legal and compliance teams to leverage AI for efficient workflow automation. The company provides tools for AI-powered contract review, document automation, data extraction, and compliance management. With solutions tailored for law firms and corporate legal departments, BRYTER helps automate and streamline legal processes, reducing time spent on repetitive tasks by up to 90% and improving overall productivity. Their platform is customizable and integrates seamlessly with existing systems, offering a comprehensive solution for legal innovation and regulatory compliance challenges.

📋 Description

• Work proactively with customers to ensure successful product use and business value from BEAMON AI • Use analytics and feedback to maintain stakeholder engagement and customer satisfaction • Nurture accounts for renewals and expansion • Increase product adoption and usage to drive retention and satisfaction • Monitor product usage patterns to identify stuck or at-risk users • Solve customers’ technical issues hands-on • Build customer relationships and identify growth and expansion opportunities • Advocate for customers and capture feedback for collaboration with the Product team • Develop and share best practices to improve process quality, effectiveness, and efficiency • Travel to meet customers and attend or speak at international events and conferences • Provide strategic insights and maintain high operational standards • Help legal professionals accelerate their work through AI adoption

🎯 Requirements

• Native German speaker / near-native proficiency in German • Highly fluent English speaker • B.Sc., M.Sc., or MBA degree in business, law, computer science, or a related field • Experience or touchpoints in the legal or legal tech industry • Ability to remain calm, patient, and empathetic when assisting customers • Strong communication skills for explaining technical issues and resolutions to engineering and non-technical stakeholders • Effective cross-functional collaboration in a high-trust environment • Comfortable working in a fast-paced, dynamic startup environment • Uses AI in daily work • Travel may be required • Nice to have customer support, customer success, or enablement experience in legal tech • Nice to have experience rolling out AI software and stewarding AI adoption • Nice to have proficiency with Userpilot, Pendo, or similar adoption and product analytics tools • Nice to have experience conducting webinars or training sessions • Nice to have startup and remote work experience

🏖️ Benefits

• 30 vacation days • Wellhub • JobRad • Generous work-from-home allowance • Paid parental leave • Competitive compensation package • Advanced AI technology exposure, including LLMs and RAG techniques • Team off-sites across Europe • Learning and growth opportunities • Remote-first flexibility • Work-from-home stipend • In-person company get-togethers twice per year • Employee ownership, autonomy, and mastery