Customer Support – English-Speaking Markets, Afternoon Shift

🔥 10 hours ago

🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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bsport

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $31.4M Series B - bsport solution on 2024-12

Consulting • Healthcare • Marketing

bsport is an all-in-one marketing and management SaaS platform for boutique fitness and wellness studios. It centralizes operations for studio owners—scheduling, member management, marketing, and online streaming/video-on-demand—so partners can run and grow their businesses. Headquartered in Barcelona and Paris with additional offices in Berlin and London, bsport serves thousands of partners across multiple countries and focuses on product-driven growth in the sports tech and wellness sectors.

📋 Description

• Serve as the first contact for bsport clients during the afternoon shift • Pick up Fin AI-agent handoffs and new conversations in chat and email • Prioritize North American clients from 15:00 • Resolve standard requests involving passes, subscriptions, bookings, members, invoices, branded app how-to, and payment status • Escalate cases requiring decisions or investigations to Level 2 with complete context • Inform clients when they will hear back after Level 2 and Account Management are offline • Log clear handovers for the next morning • Leave the queue clean at 22:00, annotate open cases, and flag urgent North American cases for the 06:00 pickup • Flag recurring questions and missing help-centre content • Meet response, productivity, CSAT, and closure-quality targets • Complete product training and day-shift shadowing during the first month, then transition to autonomous afternoon-shift support

🎯 Requirements

• 1+ year in customer support, ideally for software • Native or fluent English • Good written French or Spanish is a plus • Available for a fixed 13:00 to 22:00 shift, Monday to Friday, long term • Clear, warm writing • Patient with clients under pressure • Comfortable learning a product in depth and working the evening with a small team • Fitness or wellness background is nice to have • Intercom experience is nice to have • Experience with US or Canadian clients is nice to have • A third language is nice to have

🏖️ Benefits

• Your own Claude account and a monthly AI tools budget • Alan health insurance fully covered by bsport • DKV dental • Mental health support • Paid sick leave • Wellhub access to thousands of gyms, studios and wellness apps • Alan Flex: pay meals, transport and nursery from your gross salary, tax-free • 15 extra days/year • Summer Fridays in August • International team across Europe, the US and APAC • Inclusive workplace and accommodations during the application or interview process