Customer Service Representative, U.S./Mexican

🔥 3 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Buckland

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1945

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

Buckland is a North American customs brokerage and logistics firm that provides international freight forwarding, customs brokerage, cross-border transportation, warehousing and distribution, trade compliance and consulting, and trade technology solutions. The company emphasizes personalized service, in-house software development for customs and trade reporting, and security/compliance (C‑TPAT, ISO 27001). Buckland operates offices across Canada, the U. S. , and Mexico and serves industries such as automotive, food & beverage, and manufacturing.

📋 Description

• Handle documentation preparation, monitoring, and coordination of customs release for commercial goods imported into Mexico and Mexican exports to the rest of the world. • Provide customer service to clients, vendors, and service providers in acquiring proper import/export documentation. • Facilitate setup of Mexican IOR files with Buckland MX broker Portfolio Partnership. • Integrate legal MX files on IOR and update forms in compliance with Mexican regulations. • Coordinate shipments for timely customs clearance across Air, Land, and Ocean modes. • Communicate, delegate, and expedite shipment clearance through multiple ports with Buckland MX vendors according to client priorities and instructions. • Assist with compliance and monitor operations for V1, RT, F4, A3, and other processes. • Prepare customs and internal documents for customs clearance. • Coordinate daily tasks, prioritize activities, and define urgent process reviews for warehouse and office improvement. • Complete mid- to high-volume shipment clearance through Mexican ports of entry/outcome. • Prepare daily and weekly shipment-status reports. • Assess customs operation performance for MX vendors. • Provide information requested for Mexican trade compliance. • Audit BGSS and ensure shipment documents are promptly uploaded to the Buckland Portal. • Handle queries promptly, efficiently, and professionally. • Integrate Summary Shipment for Liquidation Box Reports. • Provide management reports and full billing accountability. • Service clients and report issues to the Team Leader/Manager. • Work in conformance with the Buckland Quality System (BQS). • Perform other assigned duties or projects.

🎯 Requirements

• +5 Years plus experience with Mexican Import/Exports Operations. • International Business/International commerce/International Logistics Bachelor Degree. • Proven Knowledge on Mexican Legislation in Foreign Trade Business. • Customs Experiences is an asset. • Working knowledge of Microsoft Office, excel skills, Windows, an asset. • Excellent customer service skills and ability to generate and follow up on sales leads. • Ability to identify, develop and implement processes improvement initiatives. • Demonstrated problem solving, organization skills with attention to detail. • Strong attention to detail and ability to handle multiple tasks. • Strong teamplayer with the ability to work independently. • Above average and accurate keyboarding skills. • English Language Skills as native or second language (Toefl550). • Must be flexible for work on weekends and holiday as required. • Some travel may be required to our office locations. • US Visa B1/B2. • Impeccable record. • Position Regulated by Mexico STPS. • Must be legally eligible to work for the Company at all times. • Valid Passport and ability and desire to occasionally travel to USA/Canada. • Desired to be on Cd. Juarez, Chihuahua. • Occasionally carry/lift loads of up to 25 lbs.