Application Support Team Lead

Job not on LinkedIn

🔥 17 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Application Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Buddle

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Buddle is a B2B staffing and outsourcing company that connects businesses with experienced Filipino remote professionals. They find, hire, onboard and manage high-performing remote staff and handle payroll, benefits and local compliance so clients can scale teams in areas like property management, e-commerce, accounting & finance, customer experience, administration and sales support. Buddle positions itself as a managed HR partner focused on delivering cost savings, low turnover and culturally aligned, career-driven talent.

📋 Description

• Lead and develop Application Support Analysts through day-to-day leadership, performance management, coaching, and development planning • Coordinate offshore workloads, shift coverage, recruitment, onboarding, training, and handovers across locations and time zones • Manage incidents and service requests within agreed SLAs • Monitor ticket quality, workloads, service risks, and team performance • Coordinate or support P1 and major incident resolution, including ownership, escalation, communication, and follow-up • Provide technical guidance and escalation support across Linux, AWS, SQL, web applications, networking, and infrastructure • Oversee monitoring, alerting, operational readiness, and support coverage to maintain system reliability • Review incident trends and improve support processes, tooling, automation, and ITSM practices • Maintain incident documentation, knowledge bases, troubleshooting guides, and operational procedures • Build relationships with customers, UK-based colleagues, technical specialists, and senior stakeholders • Prepare the team to support new products and technologies • Maintain technical quality, customer service, governance, and service excellence • Suggest process improvements and perform other related duties assigned by the client

🎯 Requirements

• Experienced technical support leader • Direct experience leading, managing, and developing application support, service desk, or technical operations teams • Experience managing offshore or geographically distributed teams across locations and time zones • Strong technical support background supporting production systems across on-premises, cloud, and hybrid environments • Hands-on troubleshooting knowledge across Linux, AWS, SQL, web applications, and system logs • Experience leading or coordinating P1 and major incidents, managing escalations, and maintaining service delivery within agreed SLAs • Experience with ITSM, RMM, and monitoring tools • Strong understanding of ITIL practices • Ability to analyze incident trends, identify recurring problems, drive root cause analysis, and implement long-term improvements • Strong communication and stakeholder management skills • Excellent organizational and decision-making skills • Proactive approach to coaching, knowledge sharing, and team development • Strong attention to detail, sound judgement, continuous improvement, and customer satisfaction • Nice to have: experience establishing, transitioning, or scaling an offshore support operation • Nice to have: experience supporting 24/7 services, high-availability production systems, or regulated or safety-critical environments • Nice to have: knowledge of AWS production infrastructure, including containerized and virtualized applications • Nice to have: strong networking knowledge, including protocols, monitoring tools, switches, routers, and firewalls • Nice to have: experience in Problem Management, root cause analysis, post-incident reviews, and service transition • Nice to have: experience working in rail technology or a comparable safety-critical industry

🏖️ Benefits

• Health insurance • Internet allowance • KPI incentive program • Fortnightly virtual happy hour • Annual group offsites