Buddy Advisory
2 - 10 employees
Founded 2023
Buddy Advisory is a People & Talent Consultancy for start-ups and emerging businesses.
Delivery Manager – CX Solutions
Job not on LinkedIn
🔥 12 minutes ago
Where this job comes from
Posted on Buddy Advisory's careers page, not through a job board
First seen by Remote Rocketship 12 minutes ago
Buddy Advisory
2 - 10 employees
Founded 2023
Buddy Advisory is a People & Talent Consultancy for start-ups and emerging businesses.
📋 Description
• Own Amazon Connect implementations end to end, from scoping to go-live • Act as the trusted lead for senior client stakeholders • Work with squad leaders, engineers and delivery analysts to deliver projects on time and to a high standard • Manage multiple projects and clients while tracking scope, risk and timelines • Help shape the NZ squad as it grows • Build strong relationships with AWS in New Zealand • Join the Melbourne squad initially to learn Contacx’s delivery approach • Help establish the New Zealand squad and maintain exceptional service delivery quality
🎯 Requirements
• Hands-on experience delivering CCaaS implementations such as Amazon Connect, Genesys, NICE, Five9 or similar • Consulting background • Experience in a client-facing delivery role managing senior stakeholders • Curiosity about generative and agentic AI and its potential to transform customer experience • Experience owning projects from kick-off to go-live and beyond, including scope, timelines and client outcomes • Ambition and drive to grow and help build something new • Comfort in a flat, fast-moving environment • Based in New Zealand, ideally in or near Auckland, or able to travel there regularly
🏖️ Benefits
• Funded AWS certifications • Hands-on development in a flat, flexible structure • Remote working • Opportunity to help build a new market for a fast-growing AWS partner • Full end-to-end delivery ownership and direct access to senior client decision-makers
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