Loyalty Manager

Job not on LinkedIn

🔥 3 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bullfinch

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💸 Finance

⚡ Energy

☁️ SaaS

Finance • Energy • SaaS

Bullfinch is a company specializing in financial solutions for renewable energy systems. It offers financing options for solar panels, battery storage systems, wallboxes, and heat pumps, available through installment purchases or leasing plans. With the introduction of their rate or leasing models, Bullfinch aims to enhance customer experience and ensure cost-effective energy solutions. They provide seamless integration with existing processes through a comprehensive software platform, which helps manage and document client data and project details. Bullfinch operates internationally with teams in Berlin, Frankfurt, Barcelona, Madrid, and Zurich, and places a high importance on the quality of its installed components.

📋 Description

• Conduct regular outbound calls to top-tier players to drive revenue and retention • Identify opportunities to deepen player engagement and present tailored offers • Build trust and rapport as the primary advocate and concierge for players • Design and pitch unique, tailored rewards and incentives based on player preferences and play patterns • Proactively identify and address player needs, including reassurance, rewards, or resolutions • Resolve player inquiries regarding rewards, loyalty programs, and account benefits • Monitor and facilitate player withdrawal requests • Collaborate with internal teams to ensure player feedback is heard and needs are met • Feed player insights into future offer strategy

🎯 Requirements

• Fluent in English • Prior experience in customer service or player-facing support roles • Demonstrated ability to attend to player needs, resolve issues empathetically, and turn problems into positive outcomes • Comfortable with outbound calling as a core part of the role • Ability to communicate with confidence, empathy, and persuasion over the phone and via written channels • Ability to own problems and opportunities from start to finish • Reliable and able to follow through on every promise made to a player • Ability to make informed decisions on custom rewards and player requests within company guidelines • Ability to balance player satisfaction with commercial impact