Chief Operating Officer, EU

Job not on LinkedIn

🔥 1 hour ago

🇦🇹 Austria – Remote

⏰ Full Time

🔴 Lead

🏢 Chief Operating Officer (COO)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bybit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

₿ Crypto

💸 Finance

👥 B2C

💰 Debt financing on 2025-03

Crypto • Finance • B2C

Bybit is a cryptocurrency exchange platform that simplifies crypto trading and offers welcome bonuses for new users. The provided text shows site navigation, promo text “Your crypto journey, simplified”, trading pairs like XAUT/USDT, and mentions derivatives and hot coins, indicating spot and derivatives trading services.

📋 Description

• Define and execute the European operational strategy aligned with business objectives and regulatory requirements • Oversee day-to-day operations across European entities, ensuring efficiency, scalability, and service quality • Own operational budgets, KPIs, resource allocation, and performance management • Drive operational transformation, automation, and continuous process improvement • Own the end-to-end customer journey across operational functions and improve customer experience and cost to serve • Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening, and financial crime investigations • Ensure operational controls, escalation procedures, and regulatory compliance • Lead European customer service operations across retail, VIP, and institutional segments • Drive customer satisfaction, service quality, complaint resolution, and operational efficiency • Oversee payment operations, including fiat deposits, withdrawals, transaction processing, reconciliation, and settlement • Support delivery and development of regulated EMI payment services • Oversee MiFID-related operations and European trading desk activities • Ensure trade execution, order management, reconciliation, settlement, and operational controls • Manage strategic relationships with banks, payment providers, custodians, liquidity providers, and outsourced service partners • Oversee partner performance, service agreements, outsourcing arrangements, and third-party operational risks • Establish operational governance, internal controls, risk management, and business continuity frameworks • Ensure compliance with MiCA, MiFID II, AML, and DORA • Oversee incident management, audit readiness, regulatory remediation, and management reporting • Build and lead high-performing European operations teams • Set objectives, KPIs, and accountability across the organisation • Serve as a member of the European executive leadership team and collaborate with global and local stakeholders

🎯 Requirements

• Significant 15+ years of relevant experience in financial services, banking, fintech, digital assets, brokerage, or capital markets, including significant executive leadership experience • Proven experience managing complex, multi-functional operations in regulated financial services environments • Strong understanding of crypto trading, digital assets, payment services, AML/AFC, and MiFID-related operations • Demonstrated experience leading customer operations, payments, trading operations, and external service providers • Strong knowledge of European regulatory frameworks, including MiCA, MiFID II, AML, DORA, and payment services regulations • Proven ability to scale operations, improve efficiency, and implement governance and risk management frameworks • Experience managing outsourcing arrangements, banking relationships, and strategic external partners • Strong commercial, analytical, and financial management skills, including budgets, KPIs, and operational performance • Proven leadership experience across international teams and multiple European jurisdictions • Excellent strategic thinking, decision-making, communication, and stakeholder management skills • Fluent English; additional European languages are an advantage; Chinese is nice to have • Background in management consulting, banking, or trading preferred • Bachelor's or Master's degree in Business Administration, Finance, Economics, Banking, Management, or a related field; equivalent relevant professional experience will also be considered

🏖️ Benefits

• Study Growth Fund supporting professional development and continuous learning • Regular internal team-building activities, workshops, and events • Global collaboration with a diverse, international team • Career advancement opportunities within a rapidly expanding global company • Internal mobility and internal job opportunities for career development