Patient Care Representative

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Winona

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛍️ eCommerce

☁️ SaaS

B2C • eCommerce • SaaS

Winona is an online platform that appears to be experiencing technical difficulties at the moment. The platform invites users to use a search box to find what they are looking for, suggesting it serves as a resource or information service online. With a homepage link provided, it implies a web-based service orientated towards aiding users in finding specific information or services.

📋 Description

• Answering patient inquiries about Winona’s products and services through text message, email and phone calls. • Making inbound and outbound calls to answer questions or concerns while ensuring a high level of customer service in all interactions. • Delivering information about Winona’s offerings. • Ensuring patient satisfaction and maintaining professional patient support. • Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible. • Keeping records of patient interactions, processing patient accounts, and filing documents. • Assisting doctors with various requests to handle specific patient issues/questions. • Providing excellent service to both internal department teams as well as external customers.

🎯 Requirements

• Strong customer service experience in a remote environment. • Excellent written and verbal English communication skills. • English proficiency must be at C1 or C2 • Hands-on experience in Excel/Google Sheets, Word/Google Docs, email applications and other computer basics. • Experience with Slack, JustCall, Intercom, Stripe, Calendly and Google Suite are a plus. • Ability to manage several work platforms at once. • Strong ability to manage time and work priorities with minimal direction. • Experience in the healthcare or medical field is a plus. • Must have a personal computer and reliable internet connection for remote work. • Availability to work Monday–Friday from 1:00 PM to 9:30 PM EST is required.

🏖️ Benefits

• Remote-first, work wherever you choose • Unlimited paid time off • Paid non-working holidays per country of residence • Pro-rated 13th-month bonus in select regions • Referral bonuses • Financial support for online courses • Fun and casual work environment • Employee engagement activities and virtual gatherings