Client Service – Experienced Hire

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🕒 April 1

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Logo of Cadence

Cadence

11 - 50 employees

🤝 B2B

💸 Finance

💰 $650k Seed Round on 2017-07

B2B • Finance

Cadence is a leading language solution provider specializing in offering interpretation, translation, and transcription services to the global business and investment community. They connect clients with top linguistic talent and technologies, ensuring high-quality multilingual interactions in business meetings, conference calls, and document translations. With over 10 years of experience and a team of more than 50 members, Cadence serves a wide range of clients, including investors, consultancies, and corporations. The company is known for its rapid response times, dedicated project management, and high compliance standards, tailoring its services to meet the specific business objectives of its clients.

📋 Description

• Project Delivery Scoping - speak with clients about their language needs and agree on pricing and timelines • Delivery - ensure projects are delivered at or above client expectations • Bandwidth management - assist in balancing workload among your teammates • Team Management - Ensure new joiners are adequately trained • Team Management - Ensure ideas for team improvements are being generated, acted on, and documented • Network Management - Evaluate the talent utilized for your product on a quarterly basis • Network Management - Recruit to fill any gaps • Account Management - Be the POC for accounts that are frequent buyers of your product • Product Management - Evaluate the performance of your product on a monthly basis with quarterly forecasting

🎯 Requirements

• Bachelor’s degree • 2-4 years in a client-facing role at a primary research or language services company • Fluency in verbal and written English • Fluency in an additional language is a bonus • Excellent client service skills • Strong organizational and multitasking abilities • Proven attention to detail • Ability to work effectively in both independent and team environments • Goal-oriented, driven, and highly motivated to succeed & take on challenges • Familiarity with CRM systems, and TMS/CAT tools is a bonus

🏖️ Benefits

• Competitive salary based on experience and location • Healthcare insurance and other health benefits • Annual allowance for professional development expenses

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