Learning Support Manager

Job not on LinkedIn

🔥 2 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cadmus

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Cadmus is an online assessment platform designed to support learners and empower educators in higher education. By providing proctor-free exam alternatives and enhancing online assessment experiences, Cadmus aims to improve student outcomes and engagement. Its features include learning analytics and scalable intervention opportunities to help students succeed in their studies and transform teaching and learning. Cadmus is globally trusted by leaders in higher education for its holistic approach to academic misconduct, assessment redesign, and curriculum reform.

📋 Description

• Train university academics to use Cadmus • Deliver training sessions, workshops and webinars • Help academics design scaffolded, high-quality assessments grounded in good pedagogy • Build and improve assessment templates • Oversee regional support for academics and students • Keep the Help Centre and support documentation current • Escalate technical issues to the appropriate team • Work with the Product team to develop internal support tools • Conduct end-of-semester check-ins with academics • Run quarterly business reviews for priority accounts • Lead the referral program • Share insights with Commercial, Sales, Operations and Product teams • Bring first Americas academics onto Cadmus, with training completed and assessments live • Ensure regional queries are answered within targets and technical issues reach the right team • Improve assessment quality to meet Cadmus's learning quality standards • Maintain partner support plans and encourage referrals

🎯 Requirements

• Experience in learning design, academic development or university teaching, or in an education-focused customer success role • Strong grasp of assessment design and pedagogy • Experience designing and running training, workshops and webinars for academics or other professional audiences • Fluent written and spoken English • Clear, warm writing • Comfort with software and learning platforms • Ability to pick up new tools quickly and help others do the same • Ability to build trust with academics quickly and maintain relationships across the semester • Ability to stay organised across many academics, courses and deadlines • Ability to turn user feedback into better resources, tools and processes • Comfort working remotely across time zones • Knowledge of higher education in North or Latin America is a bonus • Experience with an LMS like Canvas or Moodle is a bonus

🏖️ Benefits

• Remote work • Full-time contractor basis • Paid annual leave • Paid sick leave • Training on the platform from day one • Opportunity to influence how Cadmus supports its newest region • Globally distributed team environment