Customer Success Manager

Job not on LinkedIn

🔥 34 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Caliza

WebsiteLinkedInAll Job Openings

2 - 10 employees

💳 Fintech

₿ Crypto

🔌 API

💰 $8.5M Seed Round - Caliza on 2024-07

Fintech • Crypto • API

Caliza is a fintech platform that provides compliant, real-time payments and USD account infrastructure for global businesses. It offers both a Dashboard and developer-friendly APIs to manage global treasury, multi-currency accounts, FX, instant cross-border payouts, named USD accounts, and stablecoin-enabled payment rails and custody. Caliza targets use cases including marketplace and platform payouts, remittances, international payroll, supply chain finance, import/export payments, and embedded banking features (ACH/wires). The company emphasizes built-in compliance (bank-grade KYC/KYB, sanctions/PEP screening, transaction monitoring), enterprise-grade security, and partnerships with regulated financial institutions (e. g. , Circle, HSBC, regional banks).

📋 Description

• Own a portfolio of 10–20 B2B customers across Brazil and the Southern Cone • Proactively identify and close upsell and cross-sell opportunities across USD accounts, FX, stablecoin on/off-ramps and global payouts • Grow customer revenue and transaction volume while owning expansion and NRR targets • Lead commercial discussions covering pricing, renewals, contract expansions and other terms • Lead customers from technical kickoff through go-live and recurring volume • Resolve issues involving payment flows, API integrations and account management • Track customer health, identify churn risk or volume drops, and maintain account activity and pipeline data • Represent Brazilian customer needs internally and translate them into product features • Report to the Head of Customer Success • Collaborate with BD, Product, Engineering, Operations and Compliance • Help build the customer success playbook in a 0-to-1 environment

🎯 Requirements

• 5–7 years in Customer Success, Account Management or Implementation at a high-growth fintech, payments or B2B SaaS company • Proven track record of hitting expansion, upsell or account growth targets; provide quota or target, attainment, and account growth details • Comfort working with APIs and explaining technical concepts to developers and business stakeholders • Deep understanding of the Brazilian financial landscape and payments, including Pix, FX and local regulations • Commercial mindset focused on adding value and growing customer relationships • Proactive cross-functional communication and ability to translate complex requirements into simple actionable plans • Comfort with ambiguous, fast-paced, resource-constrained environments • Excellent follow-through • Native Portuguese and fluent English • Based in Brazil • Ability to overlap a few hours a day with US Eastern time • Must be authorized to work in the country of residence • No visa sponsorship available • Background check may include criminal history, employment and education verification, and sanctions screening

🏖️ Benefits

• Health coverage • Paid time off and holidays • Home office or equipment allowance • Professional development budget • In-person team offsites • Candidates outside the US may receive locally structured pay and benefits through an employer of record or as contractors