Callzilla - The Quality-First Contact Center
1001 - 5000 employees
Founded 2005
🏥 Healthcare
🛡️ Insurance
🏨 Hospitality
Healthcare • Insurance • Hospitality
Callzilla - The Quality-First Contact Center is a CX and contact center services provider that combines AI-powered automation with experienced human agents to deliver inbound and outbound customer support, technical helpdesk, sales, appointment scheduling, messaging, IVR, speech analytics, and back-office services. The company targets enterprise clients across banking and financial services, healthcare and insurance, retail and consumer goods, travel and hospitality, technology, IT help desks, and media, emphasizing operational rigor, quality assurance, and conversational AI to improve speed, accuracy, and customer loyalty.
Tech Support Agent – Advanced English Level
Job not on LinkedIn
🔥 3 minutes ago
🗣️🇪🇸 Spanish Required
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Callzilla - The Quality-First Contact Center
1001 - 5000 employees
Founded 2005
🏥 Healthcare
🛡️ Insurance
🏨 Hospitality
Healthcare • Insurance • Hospitality
Callzilla - The Quality-First Contact Center is a CX and contact center services provider that combines AI-powered automation with experienced human agents to deliver inbound and outbound customer support, technical helpdesk, sales, appointment scheduling, messaging, IVR, speech analytics, and back-office services. The company targets enterprise clients across banking and financial services, healthcare and insurance, retail and consumer goods, travel and hospitality, technology, IT help desks, and media, emphasizing operational rigor, quality assurance, and conversational AI to improve speed, accuracy, and customer loyalty.
📋 Description
• Realizar soporte técnico de nivel 1 • Brindar acompañamiento y soporte remoto a clientes en Estados Unidos • Apoyar en el diseño e implementación del servicio • Participar en entrenamiento de lunes a viernes durante 2 semanas
🎯 Requirements
• Técnico, tecnólogo o profesional de ingeniería de Sistemas, electrónica o Telecomunicaciones • Conocimientos en manejo de equipos • 1 año de experiencia en cargos de soporte, acompañamiento e implementación en Callcenters • Nivel de inglés avanzado B2+ • Disponibilidad completa para rotar en turnos de 24 horas • Disponibilidad para trabajar 42 horas semanales de lunes a sábado
🏖️ Benefits
• Entrenamiento y capacitación constante • Oportunidades de crecimiento • Equipos directos de la empresa • Modalidad de trabajo desde casa
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