Partner Support Specialist

🔥 4 minutes ago

🇨🇴 Colombia – Remote

💵 $7 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A • Become a trusted point of contact for clients after launch • Monitor client adoption and identify potential issues early • Respond quickly when a client is blocked, frustrated, or needs immediate support • Lead difficult conversations with calm, clarity, and sound judgment • Troubleshoot workflow, platform, and process issues • Identify the root cause of problems • Translate client issues into clear and actionable information for Product, Engineering, and Operations • Track open issues through resolution and ensure proper follow-through • Gather client feedback and identify recurring problems or opportunities for improvement • Improve documentation, processes, and client success playbooks • Work with Sales on renewal, expansion, and upsell opportunities • Manage multiple clients, projects, priorities, and open issues simultaneously • Complete all required hiring process stages

🎯 Requirements

• Candidates must be available to work PST time and business hours as required • Windows 11 PC (Mac not supported) • 16 GB RAM • Dual monitors • Webcam • Wired USB Headset • i5 processor or higher • Fibre internet with a wired Ethernet connection • Reliable backup power solution • Microsoft Teams / Office 365 • All resumes must be submitted in English • Candidates must complete every stage of the hiring process • May need to pass a background check • Comfortable maintaining reliable attendance during scheduled working hours • 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role • Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training • Strong experience working with software platforms and learning technical workflows • Ability to troubleshoot issues and separate symptoms from root causes • Excellent written and verbal communication • Confidence leading client conversations, including difficult ones • Strong organization and follow-through • Experience managing multiple accounts, projects, or client issues simultaneously • Proactive approach and strong sense of ownership • Ability to stay calm and make good decisions under pressure • Genuine interest in learning and working in a fast-moving environment • Healthcare, telehealth, or regulated-industry experience • Experience working closely with Product or Engineering • Familiarity with CRMs, ticketing systems, support platforms, or implementation workflows • Experience with renewals, expansions, upselling, or account growth

🏖️ Benefits

• Paid weekly in arrears • Paid training • Fully remote position in Colombia