Experto en servicio al cliente, Español

🔥 14 hours ago

🇨🇴 Colombia – Remote

💵 $1.8M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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🗣️🇪🇸 Spanish Required

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Logo of TP

TP

10,000+ employees

🤝 B2B

💼 Consulting

💰 $514.9M Post IPO debt on 2025-02

B2B • Consulting

TP is TP Group, previously known as Teleperformance, which has been a leader in the digital business services market for nearly 47 years. With a focus on adapting to changes in the AI era, TP offers a range of services including sales, outsourcing, BPO, customer experience, digital solutions, technical support, and analytics solutions. The company emphasizes an omnichannel approach and is committed to providing modern, empathetic services to meet the needs of its clients.

📋 Description

• Brindar un servicio al cliente excepcional a los usuarios de la plataforma • Ayudar a los usuarios con consultas y problemas relacionados con sus cuentas • Asistir a los clientes con sus soluciones de logística • Mantener un conocimiento actualizado de los servicios, productos, nuevas funciones y actualizaciones • Proporcionar soporte telefónico excepcional

🎯 Requirements

• Educación Básica Secundaria • Español - Avanzado • Excelentes habilidades de escucha activa y empatía • Capacidad para gestionar eficazmente las interacciones con los clientes • Aptitudes técnicas • Pasión por la industria de los videojuegos • Persona proactiva y responsable • Disponibilidad para trabajar 42 horas semanales • Disponibilidad para trabajar en franjas operativas entre las 5:00 y las 23:00, con diferentes horarios

🏖️ Benefits

• Bonos por desempeño • Fondo de empleados • Programa de voluntariados • Plan carrera • Contrato a término indefinido

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