Customer Service Agent

🔥 4 minutes ago

🇨🇴 Colombia – Remote

💵 COP3M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sezzle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

📋 Description

• Provide prompt, detailed, empathetic, customer-oriented support • Assist customers with basic to complex inquiries via email, live chat, and phone • Learn the product's features and usage details • Build support and trust with the customer support team • Understand how customers use Sezzle services and provide feedback to Product and Development teams • Advocate for customers and identify improvements to products and processes • Seek solutions to customer needs, communicate trends to leadership, and suggest innovative customer-focused solutions

🎯 Requirements

• Fluent in written and spoken English • Proven success in a fast-paced support environment • Excellent verbal and written communication skills for technical customer support via phone, email, and live chat • Ability to efficiently manage multiple tasks and use personal judgment to take initiative • Ability to investigate system or process details to solve customer problems • Excitement to learn new technologies • 3+ years of customer support experience • Experience handling complex issues, troubleshooting, and problem resolution via email, phone, and/or live chat, preferably with software • Fluent in written and spoken English and Spanish • Bachelor’s degree or an equivalent combination of education and experience • Must work from Bogotá, Colombia • Full availability during the first 2 months; no vacations approved during this period • Fixed shift based in Central Standard Time • Zendesk, LiveAgent, or Jira experience is a plus

🏖️ Benefits

• Performance bonus of 15%-25% of the monthly salary • Remote role • Additional benefits after review of the performance • 3-4 training weeks