Customer Service Agent

🕒 September 29

🇨🇴 Colombia – Remote

💵 $3M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 31%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 49 days.
• Reposted once.
• 238 open roles for a team of 278.

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Sezzle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

📋 Description

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers • Develop product knowledge and understand Sezzle's product features • Resolve basic to complex customer inquiries via email, live chat, and phone • Build trust and support networks with the customer support team • Understand how customers use Sezzle services and provide feedback to Product and Development teams • Advocate for customers and report areas for product or process improvement • Seek solutions to customer needs, communicate trends to leadership, and suggest innovative customer-experience improvements • Complete 3–4 weeks of training

🎯 Requirements

• Excellent communication and interpersonal skills • Fluent in written and spoken English • Proven success in a fast-paced support environment • Exceptional verbal and written communication skills for technical customer support via phone, email, and live chat • Ability to efficiently manage multiple tasks and use personal judgment to take initiative • Ability to investigate system or process details to solve customer problems • Passion for the work while upholding personal and corporate integrity • Excitement to learn new technologies and help customers succeed • 3+ years of customer support experience • Experience with email, phone, and/or live chat support involving complex issues, troubleshooting, and problem resolution, preferably with software • Fluent in written and spoken English and Spanish; a third language is a plus • Bachelor’s degree or an equivalent combination of education and experience • Zendesk, LiveAgent, or Jira experience is a plus • Must work from Bogotá, Colombia and cannot work outside the country • Full availability during the first 2 months; vacations cannot be approved during this period • Availability for a fixed shift based in Central Standard Time

🏖️ Benefits

• Performance bonus of 15%-25% of the monthly salary • Remote role • Additional benefits after review of the performance

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