Customer Service Representative, Spanish/English

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🔥 0 minutes ago

🌐 Colombia, Venezuela, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote 🇦🇷 Argentina – Remote 🇭🇳 Honduras – Remote 🇨🇷 Costa Rica – Remote 🇩🇴 Dominican Republic – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Manage inbound and outbound calls professionally in both English and Spanish • Address customer inquiries, resolve complaints, and provide accurate information about products or services • Maintain detailed and accurate records of all customer interactions within the company database • Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer • Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction

🎯 Requirements

• Fluency in both English and Spanish (written and verbal) • Proven experience in a customer service or call center environment • Strong active listening skills and the ability to demonstrate empathy toward customer needs • Proficiency with basic computer systems and CRM software • Ability to multitask and navigate between different software applications while speaking with customers • Previous experience in a remote call center setting

🏖️ Benefits

• Fully Remote: Work from anywhere with international teams • Career Growth: Join companies in SaaS, MarTech, and B2B services • Peer Community: Connect with high-performing sales professionals in our network • Ongoing Support: Receive guidance from Huzzle before and after placement