Customer Support Agent, Spanish, Chinese

🔥 35 minutes ago

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Expatrio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💳 Fintech

📚 Education

💰 Undisclosed on 2017-09

Fintech • Education

Expatrio is a digital platform that helps international students and professionals move to Germany by providing visa-related financial and insurance services. It offers German blocked accounts (Sperrkonto) accepted by authorities, a free German bank account linked to the blocked account, public and private health insurance options (including travel/incoming insurance), and additional student-focused services such as an international student ID, accommodation access, webinars, and scholarship opportunities. Expatrio packages (notably the Value Package) bundle these essentials to simplify visa applications and the transition to living and studying/working in Germany.

📋 Description

• first point of contact for international customers for inquiries regarding our product • support customer support team via e-mail and phone • ensure customers get excellent customer service • verification of documents • own responsibilities and support customer support agents with ad-hoc tasks • work together with service partners to support customers

🎯 Requirements

• some experience in customer support • strong communication skills and a customer first mindset • fluent in Spanish, both written and spoken • proficient in English and Chinese languages • experience in the banking or health insurance industry is a plus • experience with helpdesk software (such as Zendesk or similar tools) is ideal

🏖️ Benefits

• International, diverse, and intrinsically motivated team • Autonomous and progressive work environment with low hierarchies and fast decision-making • Flexible working hours