Customer Service Agent

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Jobsity

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

Jobsity is a nearshore IT staffing and BPO services company that provides pre-vetted, dedicated software developers and support staff across the software development lifecycle. They deliver end-to-end hiring solutions—handling recruitment, onboarding, payroll, equipment, and employment law—while matching talent in overlapping time zones from 20+ Latin American countries to act as extensions of client teams.

📋 Description

• Handle inbound customer inquiries through phone, email, chat, or other communication channels. • Listen carefully to customers and identify their needs or concerns. • Provide accurate, clear, and timely information about products, services, policies, or processes. • Resolve customer concerns professionally and efficiently. • Guide customers through troubleshooting steps or account-related processes when required. • Document customer interactions and update information accurately in the appropriate systems. • Follow established procedures, scripts, service guidelines, and escalation protocols. • Escalate complex or sensitive cases to the appropriate team when necessary. • Meet performance expectations related to quality, productivity, attendance, customer satisfaction, and response times. • Maintain a positive, empathetic, and professional attitude during every customer interaction. • Participate in training sessions, coaching meetings, and team activities. • Protect customer information and follow all confidentiality and data-security requirements.

🎯 Requirements

• Previous experience in customer service, a contact center, BPO, hospitality, retail, or another customer-facing role is preferred. • Strong verbal and written communication skills. • Active listening and problem-solving abilities. • Ability to communicate with empathy, patience, and professionalism. • Comfortable handling a high volume of inbound customer inquiries. • Ability to remain calm and solution-oriented during challenging interactions. • Strong attention to detail and accurate documentation skills. • Ability to follow processes while adapting to different customer needs. • Comfortable using computers, CRM platforms, ticketing systems, and communication tools. • Ability to work independently and collaborate effectively with a team. • Reliable attendance and schedule adherence. • Availability to work according to the assigned schedule, including weekends or holidays when required.

🏖️ Benefits

• A supportive and collaborative team environment. • Training and guidance to help you succeed in the role. • Opportunities to strengthen your customer service and communication skills. • Exposure to an international BPO and contact center environment. • Opportunities for professional growth based on performance and business needs.