Customer Service Agent

Job not on LinkedIn

🕒 July 22

🌐 Colombia, El Salvador – Remote

🇨🇴 Colombia – Remote 🇸🇻 El Salvador – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jobsity

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jobsity is a nearshore IT staffing and BPO services company that provides pre-vetted, dedicated software developers and support staff across the software development lifecycle. They deliver end-to-end hiring solutions—handling recruitment, onboarding, payroll, equipment, and employment law—while matching talent in overlapping time zones from 20+ Latin American countries to act as extensions of client teams.

📋 Description

• Handle inbound customer inquiries through phone, email, chat, or other communication channels • Listen carefully to customers and identify their needs or concerns • Provide accurate, clear, and timely information about products, services, policies, or processes • Resolve customer concerns professionally and efficiently • Guide customers through troubleshooting steps or account-related processes when required • Document customer interactions and update information accurately in the appropriate systems • Follow established procedures, scripts, service guidelines, and escalation protocols • Escalate complex or sensitive cases to the appropriate team when necessary • Meet performance expectations related to quality, productivity, attendance, customer satisfaction, and response times • Maintain a positive, empathetic, and professional attitude during every customer interaction • Participate in training sessions, coaching meetings, and team activities • Protect customer information and follow all confidentiality and data-security requirements

🎯 Requirements

• Previous experience in customer service, a contact center, BPO, hospitality, retail, or another customer-facing role is preferred • Strong verbal and written communication skills • Active listening and problem-solving abilities • Ability to communicate with empathy, patience, and professionalism • Comfortable handling a high volume of inbound customer inquiries • Ability to remain calm and solution-oriented during challenging interactions • Strong attention to detail and accurate documentation skills • Ability to follow processes while adapting to different customer needs • Comfortable using computers, CRM platforms, ticketing systems, and communication tools • Ability to work independently and collaborate effectively with a team • Reliable attendance and schedule adherence • Availability to work according to the assigned schedule, including weekends or holidays when required • English proficiency of [C1 required level] • Ability to communicate clearly and confidently with English-speaking customers • Strong listening comprehension and conversational skills • Stable high-speed internet connection • Quiet and professional workspace with minimal background noise • Computer equipment that meets the technical requirements of the position • Ability to use multiple systems and applications simultaneously

🏖️ Benefits

• Supportive and collaborative team environment • Training and guidance to help you succeed in the role • Opportunities to strengthen your customer service and communication skills • Exposure to an international BPO and contact center environment • Opportunities for professional growth based on performance and business needs