English Speaking Customer Support Agent

🔥 12 hours ago

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Influx

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🤝 B2B

🎯 Recruiter

💰 $500k Angel Round - Influx on 2015-02

B2B • Recruitment

Influx is a B2B customer experience (CX) outsourcing company that provides Talent as a Service and fully managed customer support operations. It delivers 24/7 multilingual, on-brand support using a hybrid AI + human model, with fast month-to-month plans and rapid launch for growing brands across eCommerce, SaaS, fashion, fintech, travel and other consumer-facing industries. Influx focuses on scaling support teams, improving CSAT, and offering pre-vetted agents, training, QA, and continuous improvement.

📋 Description

• Handle high-volume customer inquiries via calls, email, and chat. • Meet performance metrics (Call Handling, CSAT, QA, etc.). • Simplify complex information into clear, easy-to-understand responses. • Investigate issues thoroughly and provide effective solutions. • Collaborate with relevant teams for problem-solving. • Accurately document interactions in ticketing systems. • Work independently while maintaining quality and responsiveness.

🎯 Requirements

• Must be based in Colombia • B2 English level or higher (written & spoken). • Previous BPO/customer support experience in similar roles and/or scope of work. • Strong analytical and critical thinking skills. • Excellent written communication • Solution-oriented and self-driven. • Experience with tools like Zendesk, Gorgias, or Salesforce is a plus. • Comfortable working remotely. • Available to start soon.

🏖️ Benefits

• 100% remote work • Collaborative and supportive global environment. • Exposure to international clients. • Opportunities for growth and development.