Customer Support Associate

🕒 August 1

🌐 Colombia, Argentina, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇨🇷 Costa Rica – Remote 🇪🇨 Ecuador – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assistant Launch

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

✈️ Travel

Consulting • Healthcare • Travel

Assistant Launch is a company dedicated to helping founders optimize their productivity by providing top-tier executive assistants, comprehensive playbooks, and unparalleled support. They empower founders by offering AI-trained executive assistants who handle administrative tasks such as managing emails, organizing schedules, and streamlining systems, allowing the founders to focus on innovation and strategic growth. Assistant Launch prides itself on personalized, dedicated support and a unique 4-week EA Accelerator program that ensures seamless integration and maximum efficiency for their clients' executive assistants. Their service is designed to buy back time and provide a stress-free work-life balance for busy entrepreneurs.

📋 Description

• Own the P3 and P4 ticket queue in Pylon, taking each merchant issue from first reply to resolution • Troubleshoot merchant issues, including transaction lookups and payment questions • Send merchants the right forms, documentation and bank policies, and explain them clearly • Handle about 75% of work in writing (tickets, email, chat) and about 25% on the phone with merchants • Escalate complex integration issues initially, then take on more as you ramp up • Document recurring issues and answers so the team resolves them faster • Use AI tools daily to draft replies, research issues and work through the queue efficiently

🎯 Requirements

• Direct customer support experience, ideally owning tickets end to end in a ticketing system • Excellent written English, plus confidence handling merchant calls on the phone • Sound judgment: you know when to solve, when to escalate and how to set expectations • Comfortable supporting high-risk merchants (CBD, hemp, cannabis and similar), professionally and without hesitation • AI literacy: you already use AI tools in your daily work and keep learning • Available to start by November 16, 2026 • Availability to work US Central hours • Availability to work 4 hours during Saturday (negotiable)

🏖️ Benefits

• Fully remote • Weekly pay • Paid vacation and holidays • Health and learning stipends • Access to AI training and tools • Clear paths to advancement