Customer Support Agent

Job not on LinkedIn

🔥 0 minutes ago

🌐 Colombia, Argentina, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇨🇷 Costa Rica – Remote 🇪🇨 Ecuador – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Assistant Launch

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

✈️ Travel

Consulting • Healthcare • Travel

Assistant Launch is a company dedicated to helping founders optimize their productivity by providing top-tier executive assistants, comprehensive playbooks, and unparalleled support. They empower founders by offering AI-trained executive assistants who handle administrative tasks such as managing emails, organizing schedules, and streamlining systems, allowing the founders to focus on innovation and strategic growth. Assistant Launch prides itself on personalized, dedicated support and a unique 4-week EA Accelerator program that ensures seamless integration and maximum efficiency for their clients' executive assistants. Their service is designed to buy back time and provide a stress-free work-life balance for busy entrepreneurs.

📋 Description

• Handle customer inquiries via phone, email, and chat with a friendly, solution-first tone • Troubleshoot issues end-to-end — own the problem until it's resolved, not just until it's "escalated" • Log and track cases accurately in the client's CRM/helpdesk system • Identify patterns in recurring issues and flag them proactively to the client • Use AI tools to work faster and smarter • Manage your own workload and schedule within agreed hours — no one is watching over your shoulder • Check transaction status and follow up proactively with frustrated customers

🎯 Requirements

• 1–3 years of call center or customer support experience (phone-based support strongly preferred) • C1 English level — you'll be the voice of a US company • Strong independent work habits: you don't need daily hand-holding to hit your targets • Comfort using AI tools in daily workflow • Reliable internet, a quiet workspace, and your own equipment • A calm, patient communication style, even with difficult customers

🏖️ Benefits

• Fully remote • Weekly pay, at and above industry standard • Paid vacation and holidays • Health and learning stipends • Access to AI training and tools • Clear paths to advancement