Junior Customer Service Representative

🔥 12 hours ago

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Valatam

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 HR Tech

B2B • Outsourcing • HR Tech

Valatam is a Virtual Assistant agency based in Latin America, specializing in providing talented, bilingual remote team members to busy entrepreneurs, professionals, and small teams globally. The company offers an innovative hiring solution to fill specialist, social media, web, and IT vacancies, with the aim of helping clients save time, reduce costs, and effectively manage business operations remotely. Valatam’s network comprises college-educated professionals with experience in international companies, offering services that include bilingual assistance in English and Spanish, performance monitoring, and quality assurance. Valatam positions itself as a cost-effective alternative to traditional in-house hiring, with a focus on high-quality, reliable virtual assistance tailored to the needs of entrepreneurs and startups.

📋 Description

• Handle routine inbound and outbound customer communications via phone, email, and chat. • Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting. • Escalate complex issues to senior team members when necessary. • Support the team by following up on client requests, sending routine reminders, and tracking pending communication. • Execute accurate data entry and update customer profiles within internal database and CRM tools. • Collaborate with internal departments to gather information required to resolve customer queries. • Provide general administrative and operational support to the customer service team as needed.

🎯 Requirements

• Fluent English (C1/C2) and Spanish. • 1 – 2 years of experience in administration or virtual assistance. • Familiarity and comfort with Google Workspace or Microsoft Office. • Good communication and problem-solving skills. • Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. • Bachelor’s or Associate’s degree preferred.

🏖️ Benefits

• Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements). • Annual pay increments. • Discretionary client bonuses (80 % of clients award year-end bonuses). • 7 U.S. federal holidays + 4 paid PTO days. • Monthly medical insurance stipend (after meeting eligibility criteria). • Birthday / Anniversary bonuses + Gym / Wellness allowance. • Unlimited online fitness classes + company events & Christmas celebrations.