Customer Service Support Specialist

Job not on LinkedIn

🕒 September 17

🌐 Colombia, Mexico, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 47%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 54 days.
• Jobs at this company usually fill in 26 days.
• Reposted once.
• 17 open roles for a team of 21.
• No salary listed.

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Combine | Global Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Combine | Global Recruitment is a Latin America-focused recruitment and staffing firm that helps companies build high-performing teams with pre-vetted LATAM professionals. They offer Outsourcing (handling vetting, compliance and payroll), Direct Hire (full talent acquisition and integration as direct employees), and Executive Search for C-suite and senior management roles. Their website emphasizes precision, compliance, and impact, and notes that over 200 companies use their Latin America recruitment solutions.

📋 Description

• Act as the first point of contact for clients seeking services and support • Handle high-volume inbound and outbound communications via phone, email, chat, and additional channels • Gather demographic, insurance, and intake information from clients • Support registration, scheduling, and pre-admission processes • Maintain accurate documentation and perform data entry while ensuring confidentiality compliance • Identify urgent situations and escalate when appropriate • Coordinate with internal teams and departments regarding client needs • Deliver empathetic and professional customer support • Manage multiple systems, tasks, and communication channels simultaneously • Connect clients with the most appropriate services based on their needs

🎯 Requirements

• Strong English communication skills (written and verbal) • Experience in fast-paced or high-volume environments • Strong multitasking and organizational skills • Excellent typing and documentation accuracy • Ability to work across multiple communication channels simultaneously • Customer service mindset with professionalism and empathy • Ability to work under pressure and manage sensitive situations • Contact center or customer support experience (nice to have) • Experience in healthcare, mental health, or human services (nice to have) • Familiarity with EHR/CRM systems (nice to have) • Experience using Microsoft Office tools and customer support platforms (nice to have) • Experience with scheduling, referrals, or administrative workflows (nice to have)

🏖️ Benefits

• Competitive compensation paid in USD • Full-time opportunity • Long-term growth opportunity within a mission-driven organization • Monday through Friday schedule • EST working hours • Fully remote work arrangement

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