Customer Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🌐 Colombia, South Africa, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇿🇦 South Africa – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇭🇳 Honduras – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Manage and resolve high-volume support requests via both phone and email • Lead live support calls with US-based clients to troubleshoot technical issues in real-time • Guide less-technical users through complex workflows with patience and clarity • Maintain accurate records of all customer interactions within the CRM • Identify recurring software issues and collaborate with the product team to drive long-term solutions • Draft clear, concise internal documentation and external-facing help guides

🎯 Requirements

• 3+ years of dedicated experience in B2B SaaS customer support, including phone support; chat-only experience will not be considered • Fluency in English with exceptional written and verbal communication skills • Proven track record of supporting US-based clients and working US Central Time (CST) hours • Proficiency with modern CRM and support tools, such as HubSpot, Zoho, or similar platforms • Strong technical troubleshooting instincts and ability to explain complex concepts simply • High emotional intelligence and ability to de-escalate difficult customer interactions • Reliable, high-speed home internet connection • Dedicated, quiet remote workspace

🏖️ Benefits

• Competitive salary based on experience • Fully remote role with a flexible work environment • Work with a growing logistics company in a high-demand industry • Long-term career growth with operational and customer success exposure • Hands-on role with real impact on day-to-day business operations