Operations Support Specialist II

Job not on LinkedIn

🔥 1 minute ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cadex

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

💸 Finance

🛡️ Insurance

B2B • Finance • Insurance

Cadex is a global provider of commercial order-to-cash (O2C) solutions and accounts receivable management services. The company offers first- and third-party collections, asset recovery, insurance recovery/subrogation expertise, and digital solutions that leverage proprietary technology to streamline invoicing, dispute resolution, and payment processing. Cadex positions itself as an order-to-cash BPO with a long legacy (since 1929), a global footprint across 170+ countries, and experience collecting hundreds of millions of dollars for clients, serving mid-size to enterprise B2B customers across multiple industries.

📋 Description

• Monitor Zendesk tickets and manage inbound client and collector communications, including escalations • Request client documentation and action confirmations for debtor account reviews • Provide client-supplied information to the collections team and maintain accurate system records • Review and apply account payments according to remittances and payment history • Validate payment files for formatting, required fields, and processing accuracy • Process manual claims and ensure required documentation is included • Process credit card payments using client systems • Audit claim submissions for accurate data entry and file creation • Support clients with data-feed downloads, document retrieval, payment verification, and posting • Publish and update operating procedures and training materials • Identify process improvements and propose ideas • Collaborate across countries and cultures • Support Operations Support projects and act as backup to department members • Maintain professionalism and confidentiality • Perform other duties as requested

🎯 Requirements

• High School Diploma or general education degree (GED) • 3–5 years’ experience in a clerical, office, or administrative role • Proficient in navigating computer software and MS Office • Time management and organization skills • Critical thinking skills • Proficient professional written and telephone communication and comprehension skills • Basic mathematical skills • Basic telephone and calculator skills • Fluency in the English language • Ability to work the assigned schedule, typically Monday through Friday between 6:00am and 6:00pm EST/EDT • Ability to maintain professionalism and confidentiality • Ability to perform essential duties satisfactorily

🏖️ Benefits

• Negligible travel percentage • Remote work environment option • Standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related equipment • Reasonable accommodation for individuals with disabilities • Equal employment opportunities