Customer Support Team Lead

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Coordinate incoming support requests and ensure customers receive prompt, helpful answers. • Handle complex or sensitive customer issues and follow them through to resolution. • Review support conversations and coach the team on accuracy, empathy, and professionalism. • Track response times, resolution rates, customer satisfaction, and support quality. • Create clear processes, training materials, and knowledge base resources. • Help onboard and train new support team members. • Work with Customer Success, Technology, and Refunds teams to resolve issues and improve workflows. • Identify opportunities to use automation and technology to make support more efficient.

🎯 Requirements

• 3+ years of experience in customer support, customer service, or another B2B customer-facing role. • Excellent written and spoken English. • Experience guiding teammates, training others, or improving support processes. • Strong judgment when handling frustrated customers and escalations. • An organized, detail-oriented approach to managing multiple requests. • Comfort using ticketing platforms, CRMs, and reporting tools. • Experience with Freshdesk and GoHighLevel. • A problem-solving mindset and the ability to work across teams. • Experience in real estate is a plus.

🏖️ Benefits

• Competitive salary (USD) • Work From Home