Customer Service Representative

🕒 September 12

🇨🇴 Colombia – Remote

💵 $3.2M - $3.4M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 49%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Provide excellent customer service and interpersonal support for vulnerable customers • Deal directly with iRoofing customers via inbound/outbound telephone, virtual face-to-face internet channels, and written correspondence • Acquire detailed knowledge of product ranges and services • Respond promptly to customer inquiries • Determine effective resolutions to customer questions and concerns • Recognize individual customer service needs • Resolve issues at the first point of contact and avoid unnecessary transfers or repeat calls • Escalate queries and concerns • Handle complaints and identify issues appropriately • Maintain and update customer information systems and accurate records • Troubleshoot common issues accurately and effectively • Work with other departments to find appropriate solutions • Proactively educate customers about additional products and features • Ensure customer satisfaction with products or services

🎯 Requirements

• High School Diploma or equivalent • 3+ years of experience in Customer Service, Customer Success or Telemarketing roles • Good/Excellent Computer Skills • Ability to work with MS Word, Excel • Effective time management and self-accountability • Excellent Written and Verbal Communication Skills • High level of professionalism • Experience working with global and/or US based business teams • Excellent written and communication skills in English language • A quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload