Expatrio
11 - 50 employees
Founded 2017
💳 Fintech
📚 Education
💰 Undisclosed on 2017-09
Fintech • Education
Expatrio is a digital platform that helps international students and professionals move to Germany by providing visa-related financial and insurance services. It offers German blocked accounts (Sperrkonto) accepted by authorities, a free German bank account linked to the blocked account, public and private health insurance options (including travel/incoming insurance), and additional student-focused services such as an international student ID, accommodation access, webinars, and scholarship opportunities. Expatrio packages (notably the Value Package) bundle these essentials to simplify visa applications and the transition to living and studying/working in Germany.
Customer Support Agent, Spanish, English
Job not on LinkedIn
🕒 August 24
🗣️🇪🇸 Spanish Required
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Expatrio
11 - 50 employees
Founded 2017
💳 Fintech
📚 Education
💰 Undisclosed on 2017-09
Fintech • Education
Expatrio is a digital platform that helps international students and professionals move to Germany by providing visa-related financial and insurance services. It offers German blocked accounts (Sperrkonto) accepted by authorities, a free German bank account linked to the blocked account, public and private health insurance options (including travel/incoming insurance), and additional student-focused services such as an international student ID, accommodation access, webinars, and scholarship opportunities. Expatrio packages (notably the Value Package) bundle these essentials to simplify visa applications and the transition to living and studying/working in Germany.
📋 Description
• Serve as the first point of contact for international customers regarding Expatrio's products via email and phone • Support the customer support team • Provide excellent customer service • Verify customer documents • Take ownership of assigned responsibilities and support customer support agents with ad-hoc tasks • Work with service partners to support customers
🎯 Requirements
• Some experience in customer support • Availability to work full-time • Strong communication skills and a customer-first mindset • Fluency in Spanish and English, both written and spoken • Experience in the banking or health insurance industry is advantageous but not required • Ideally, some experience with helpdesk software such as Zendesk or similar tools
🏖️ Benefits
• International, diverse, and intrinsically motivated team • Autonomous and progressive work environment with low hierarchies and fast decision-making • Flexible working hours • The chance to solve an actual problem
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