Fintiba GmbH
51 - 200 employees
Founded 2016
💳 Fintech
🛡️ Insurance
👥 B2C
Fintech • Insurance • B2C
Fintiba GmbH is a Germany-focused provider that helps internationals secure visa-compliant financial and insurance products required for moving to Germany. Fintiba offers a digital Blocked Account service (acknowledged by German embassies) and visa-compliant health insurance, plus bundled packages (Fintiba Plus), guidance, webinars, and multilingual/local support to simplify student, job-seeker, and employee visa processes. The company emphasizes step-by-step guidance, partnerships, and resources (guides, webinars, companion tools) to help customers open blocked accounts and obtain the correct insurance documentation for German visas; it has helped over 300,000 students according to its materials.
Customer Support Agent, Spanish, English
Job not on LinkedIn
🕒 August 21
🗣️🇪🇸 Spanish Required
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Fintiba GmbH
51 - 200 employees
Founded 2016
💳 Fintech
🛡️ Insurance
👥 B2C
Fintech • Insurance • B2C
Fintiba GmbH is a Germany-focused provider that helps internationals secure visa-compliant financial and insurance products required for moving to Germany. Fintiba offers a digital Blocked Account service (acknowledged by German embassies) and visa-compliant health insurance, plus bundled packages (Fintiba Plus), guidance, webinars, and multilingual/local support to simplify student, job-seeker, and employee visa processes. The company emphasizes step-by-step guidance, partnerships, and resources (guides, webinars, companion tools) to help customers open blocked accounts and obtain the correct insurance documentation for German visas; it has helped over 300,000 students according to its materials.
📋 Description
• Serve as the first point of contact for international customers regarding Fintiba’s products • Support the customer support team via email, live chat, and phone • Provide excellent customer service • Verify customer documents • Manage own responsibilities and support customer support agents with ad-hoc tasks • Work with service partners to support customers
🎯 Requirements
• Some experience in customer support • Availability full-time • Strong communication skills and a customer-first mindset • Fluency in Spanish and English, written and spoken • Experience in banking or health insurance is advantageous but not required • Experience with helpdesk software such as Zendesk or similar tools is preferred
🏖️ Benefits
• Remote work arrangement • Freelance opportunity • Full-time availability • Training provided for candidates without banking or health insurance experience
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