Client Support Specialist

🔥 14 hours ago

🇨🇴 Colombia – Remote

💵 $2.3M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Ensure RynohEscheat Pro clients are properly set up in Rynoh, including bank accounts, holders, Pro Letterhead, and imports • Perform daily escheat due diligence, including creating and sending due diligence letters, responding to payee requests, updating transactions with notes, and contacting clients for check reissues • Conduct quarterly compliance reviews and maintain the escheat database • File state NAUPA reports as assigned • Apply general knowledge of the escheat module, requirements, and troubleshoot and correct errors • Handle duties assigned by the manager with little to no supervision • Maintain awareness of RynohLive software functions to answer customer questions and troubleshoot problems • Coordinate and execute escheat tasks for RynohEscheat Pro clients and communicate with clients and escheat payees

🎯 Requirements

• High school diploma or GED • A minimum of 5 years of experience in a client support setting • Greater than average understanding of computers and software, with ability to fix general computer problems • Driven self-starter with a positive mindset and ability to work with little to no supervision • Ability to multi-task and manage workload • Ability to meet deadlines and manage your own schedule • Flexibility to meet the ever-changing needs of a growing business • Written and oral communication skills, including ability to interact in person and over the phone with people from all backgrounds • Microsoft Office Products experience required • Must be able to pass background check • Quiet workspace and internet connection of at least 30 Mbps download / 10 Mbps upload • Experience in banking and/or the title industry is preferred • Experience in an IT setting with client interaction is preferred • Knowledge of online banking systems preferred