Customer Care Agent

🔥 14 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HyperGuest

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

✈️ Travel

🏨 Hospitality

Logistics • Travel • Hospitality

HyperGuest is a revolutionary travel channel platform aimed at transforming the hotel and travel provider ecosystem. By offering a direct connection between accommodation providers such as global hotel chains and travel providers including travel agencies and OTAs, HyperGuest eliminates the need for middlemen, thereby reducing commission costs and improving transparency in room bookings. Utilizing a sophisticated API, the platform allows hoteliers to offer real-time room availability and dynamic rates to travel partners, fostering greater connectivity and profitability. HyperGuest empowers both accommodation providers and travel operators to grow their business by providing a seamless and transparent booking experience, enhancing sales and expanding network reach.

📋 Description

• Nurture long-term relationships, proactively identify issues, and drive customers throughout their journey with the product • Oversee, mentor, and ensure client satisfaction with the solution and processes • Develop and maintain strong customer relationships as the primary point of contact and trusted advisor • Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing customer success • Monitor customer status, identify potential risks, and showcase new product features and functionality • Proactively identify opportunities for growth and expansion within existing customer accounts

🎯 Requirements

• 3+ years of professional experience in leading customer-facing teams • 2+ years of professional experience in the Hospitality field • Experience in building or supporting differentiated service tiers or unique customer segments • Proficiency in using customer CRM and engagement tools • Strong project management skills • Ability to influence, persuade, negotiate, and build good relations with customers • Passion for customer success and a commitment to delivering an outstanding customer experience • Willing to provide a “Hands-on” approach • Ability to work independently and collaboratively in a fast-paced, dynamic environment • Strong verbal and written English communication skills • Availability to work shifts including weekends

🏖️ Benefits

• Remote work in Colombia