Website Support Specialist

🔥 3 hours ago

🌐 Colombia, Costa Rica, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote 🇩🇴 Dominican Republic – Remote

💵 $56M - $60.1M / year

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lisinski Law Firm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Lisinski Law Firm is an Ohio-based immigration law firm led by attorney Angel Lisinski that specializes exclusively in U. S. federal immigration law. The firm represents clients nationwide before USCIS and Immigration Courts, focusing on humanitarian and family-based immigration solutions that allow clients to adjust status within the United States (including VAWA, T and U visas, parole in place, deferred action, green card after divorce, citizenship, and deportation defense). The firm emphasizes client-centered, compassionate representation, regular case updates, bilingual (English/Spanish) outreach, and remote services for clients across the country.

📋 Description

• Apply updates to WordPress hosting, CMS core, plugins, themes, and server-side components • Monitor websites for vulnerabilities, malware, and security advisories and remediate issues • Administer WordPress and other CMS platforms, including users, roles, plugins, and themes • Troubleshoot site errors, plugin conflicts, and broken functionality • Manage and verify backups and maintain restore and rollback procedures • Test changes in staging environments before promoting them to production • Manage domain registrations, renewals, and transfers • Configure and troubleshoot DNS records, including A, CNAME, MX, TXT, SPF, DKIM, and DMARC • Diagnose DNS propagation issues with registrars and hosts • Manage SSL/TLS certificate issuance, renewal, and installation • Harden hosting environments using access controls, file permissions, and WAF/security rules • Support and troubleshoot third-party integrations, including web forms, CRM, marketing tools, chat, lead generation, analytics, and webhooks/APIs • Configure and maintain analytics and tracking using GA4, Search Console, and tag management • Produce recurring traffic and performance reports and flag anomalies • Serve as the primary contact for website-related requests through the ticketing system • Maintain documentation and runbooks and escalate complex issues appropriately • Collaborate with internal teams, vendors, and nontechnical stakeholders

🎯 Requirements

• Associates degree in Information Technology, Computer Science, or other related field • 1-3 years of experience in web support, web administration, or web operations • Previous experience with WordPress administration, including core/plugin/theme updates, configuration, and security • Demonstrated DNS and domain-management fundamentals • Familiarity with SSL/TLS, backups, and web security best practices • Basic HTML/CSS and strong general troubleshooting skills • Clear technical communication skills and ability to explain technical concepts to non-technical users • Ability to manage a ticket queue independently while contributing effectively to a collaborative team environment • Working knowledge of web hosting environments, including managed hosting, cPanel/Plesk, and basic Linux • Experience with Google Analytics 4 and Search Console • Modern computer equipment meeting the specified Windows 11 or macOS requirements • At least 8 GB of RAM • Fast hard drive with sufficient available storage • Experience with CDN/WAF (e.g., Cloudflare) and security plugins (Wordfence, Sucuri) is a plus • Experience with Google AdSense is a plus

🏖️ Benefits

• Paid Time Off (PTO) – including vacation, sick leave, and personal days, consistent with the local country’s requirements • Paid Holidays – country-specific public holidays • Locally aligned health benefits – such as medical, dental, vision, disability, and other required national benefits aligned to local laws and norms • Local payroll in native currency – with all taxes, social contributions, and statutory benefits automatically calculated and handled • Retirement or pension contributions – based on each country’s legal and cultural standards • Employee support and compliance protection – including access to local HR experts for questions about laws, culture, or benefits