Customer Support Specialist

Job not on LinkedIn

🔥 8 minutes ago

🌐 Colombia, El Salvador – Remote

🇨🇴 Colombia – Remote 🇸🇻 El Salvador – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jobsity

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jobsity is a nearshore IT staffing and BPO services company that provides pre-vetted, dedicated software developers and support staff across the software development lifecycle. They deliver end-to-end hiring solutions—handling recruitment, onboarding, payroll, equipment, and employment law—while matching talent in overlapping time zones from 20+ Latin American countries to act as extensions of client teams.

📋 Description

• Handle inbound customer support calls from U.S.-based customers • Assist with product questions, troubleshooting, order-related inquiries, and general support needs • Provide patient, empathetic, and easy-to-understand guidance • Adapt communication style to customer needs and product familiarity • Learn and maintain knowledge of a large and diverse product catalog • Stay current on product updates, training materials, procedures, and internal process changes • Identify customer needs and guide them toward appropriate solutions • Confirm customer understanding and communicate next steps • Document customer interactions and relevant information accurately • Collaborate with internal teams when assistance or escalation is required • Provide occasional support to Spanish-speaking customers when needed

🎯 Requirements

• At least 1 year of professional phone-based customer support experience • Previous experience handling customer calls as a regular and significant responsibility • Advanced English proficiency — C1 preferred, with strong B2 candidates also considered • Clear and effective spoken communication skills for interacting with U.S.-based customers • Strong patience, empathy, active listening, and customer service skills • Ability to learn, retain, and explain significant product information • Comfort working with changing products, processes, and training materials • Strong problem-solving skills and ability to remain calm when assisting frustrated or confused customers • Availability to work within required U.S. Central Time operating hours • Availability for schedules that may include weekends • Candidates must be comfortable with weekend availability

🏖️ Benefits

• Fully remote work • Full-time employment • Opportunity for long-term remote work • Opportunity to continue learning and growing • Fast-growing work environment