Associate, Account Management, South Luzon – Cavite

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🕒 April 22

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Delivery Hero

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2011

🚗 Transport

👥 B2C

🛍️ eCommerce

Transport • B2C • eCommerce

Delivery Hero is a global leader in the food delivery industry, operating in over 70 countries across four continents. The company connects customers with their favorite restaurants and shops, providing fast and easy delivery services to their doorsteps. In addition to food delivery, Delivery Hero operates 932 Dmarts, which are small strategically located warehouses that support their quick commerce operations. As of the fourth quarter of 2023, Delivery Hero reported a Gross Merchandise Value of EUR 11. 3 billion, demonstrating significant year-on-year growth. The company's mission is to deliver an amazing experience, whether it be through their local brands or through strategic investments in sustainability and social impact initiatives. Delivery Hero strives to offer quick commerce - the next generation of delivery - embodying strong values that propel its workforce worldwide.

📋 Description

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager • Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis • Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders • Design and improve the aftersales process by streamlining the operations and the CRM system • Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration • Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant • Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

🎯 Requirements

• Bachelor’s degree graduate • Preferably 1-3 years lead or account management experience preferable in the food and beverages industry • Great interpersonal and communication skills in person, strong negotiation skills • A desire to contact the best local restaurants and chains: you thrive and excel at convincing people • Endurance and perseverance in the process of follow up on partner restaurants • Pleasant personality, high level of enthusiasm and commitment • Ability to work structured and efficiently organize the communication process with our partners • Team player, self-motivated with the ability to work self-reliant • Keen interest and good understanding of building relationships with clients