Support Engineer – L2

Job not on LinkedIn

🔥 12 hours ago

🇷🇸 Serbia – Remote

💵 дин.130k - дин.145k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Webglobe.sk

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🛍️ eCommerce

☁️ SaaS

eCommerce • SaaS • Digital Marketing

Webglobe. sk is part of group. one, a leading European provider of online presence, cloud hosting, and digital marketing services. The company serves over 2 million customers, ensuring their online success through innovative solutions and a commitment to sustainability. With a global workforce of over 1,500 employees across multiple countries, Webglobe. sk aims to empower businesses with the tools they need to thrive in the digital landscape.

📋 Description

• Handle Tier 2 ticket escalations, diagnosing and resolving complex issues related to web servers, database servers, mail services, and network protocols • Configure, maintain, and troubleshoot Apache, Nginx, LiteSpeed, MySQL/MariaDB, and SMTP services • Manage DNS infrastructure and configure and troubleshoot A, CNAME, MX, TXT, and SRV records • Integrate DNS and hosting services with Cloudflare • Administer and troubleshoot WHM/cPanel, CloudLinux, and Ubuntu Server environments • Perform advanced server administration, log analysis, file manipulation, and script execution via the Linux CLI • Investigate malware, brute-force attacks, spam, and other security incidents • Optimize server resources and enforce server-hardening best practices • Collaborate with Tier 1 and Tier 3 engineering teams • Document troubleshooting steps and contribute to internal knowledge bases

🎯 Requirements

• 2–4 years of experience in a technical support or system administration role within the web hosting, cloud infrastructure, or managed services industry • Degree or certification in Computer Science, Information Technology, or equivalent practical experience • Linux/cPanel certifications are a strong plus • Excellent written and verbal English communication skills • Strong analytical and root-cause problem-solving mindset • Ability to prioritize tasks effectively under pressure in a fast-paced environment • Willingness to participate in a rotating shift or on-call schedule to support 24/7 hosting operations • Deep understanding of web hosting architectures and HTTP/HTTPS, FTP, SSH, SMTP, IMAP/POP3 • Experience configuring and troubleshooting Apache, Nginx, or LiteSpeed • MySQL/MariaDB administration, user management, and performance tuning • SMTP configuration, mail routing, SPF, DKIM, DMARC, and anti-spam measures • Comprehensive DNS knowledge and experience with Cloudflare • Proficiency in Linux command-line administration, text processing, file permissions, and process management • Hands-on experience with Ubuntu and CloudLinux • Advanced operational experience with WHM/cPanel, including account creation, reseller management, EasyApache, MultiPHP Manager, and backup/restore procedures

🏖️ Benefits

• You can work fully from home • Inclusive and safe environment, free from discrimination and harassment • Support for personal and professional growth • Collaborative global network and workplace culture

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