Castillians
51 - 200 employees
Founded 2006
Castillians is a company whose publicly available text is inaccessible without JavaScript; the provided content only shows a message asking the user to enable JavaScript. No information about the company's product, services, industry, or target customers can be determined from this text alone.
IT Support Engineer
Job not on LinkedIn
🕒 May 15
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Castillians
51 - 200 employees
Founded 2006
Castillians is a company whose publicly available text is inaccessible without JavaScript; the provided content only shows a message asking the user to enable JavaScript. No information about the company's product, services, industry, or target customers can be determined from this text alone.
📋 Description
• Provide 1st and 2nd line IT support for users and systems • Maintain and support Windows 10/11 environments • Support Windows Server 2008/2012 systems and related services • Administer Active Directory user accounts, groups, and permissions • Support Microsoft Exchange (2010/2013) environments • Troubleshoot and resolve network connectivity and LAN issues • Provide hardware support including desktops, laptops, and peripherals • Support printer installations, configuration, and troubleshooting • Perform system backups and basic storage support activities • Support VMware or similar virtualization environments • Assist with basic database maintenance (Oracle exposure preferred) • Ensure IT security policies and procedures are followed • Maintain and update IT documentation and technical records • Support system roll-outs, upgrades, and device deployments • Liaise with internal teams to ensure timely issue resolution • Follow ITIL-based processes for incident and change management.
🎯 Requirements
• 5+ years’ experience in IT Support or Infrastructure Support roles • Strong experience with Windows 10/11 support • Hands-on experience with Windows Server (2008/2012 or later) • Strong Active Directory administration experience • Experience supporting Microsoft Exchange environments • Basic VMware or virtualization experience • Good understanding of networking fundamentals (LAN/WAN) • Experience supporting desktop hardware and peripherals • Experience with IT ticketing systems (e.g., ServiceNow or similar) • Exposure to backup systems and basic storage support • Oracle database exposure is advantageous • Strong troubleshooting and problem-solving skills • Good communication and customer service skills • Ability to work remotely and independently within a support team • Experience in enterprise or regulated environments is a plus • Pharmaceutical or manufacturing exposure is advantageous.
🏖️ Benefits
• Clear scope with no ambiguity over deliverables. • Opportunity for repeat engagements based on performance.
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