Customer Success Manager

🔥 2 hours ago

🇬🇦 Gabon – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CATALIS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

CATALIS is a government technology solutions provider that empowers municipalities, counties, states, and federal agencies with a suite of integrated solutions designed to enhance public engagement, streamline workflows, and improve operational efficiencies. Offering services in payments, tax & CAMA, court case management, public works, citizen engagement, and regulatory compliance, CATALIS specializes in creating customized technology solutions that meet the specific needs of government entities across North America. Focused on the future of government software, CATALIS assists in the digital transformation of government operations by providing SaaS and integrated payments platforms that support all levels of governance.

📋 Description

• Own a portfolio of complex customer relationships and serve as the primary point of accountability for the overall experience • Manage escalations related to support, billing, invoicing, and legacy system limitations • Partner across teams to drive issue resolution • Identify retention risks and proactively stabilize accounts and rebuild confidence • Lead account conversations focused on clarity, progress, and next steps • Build trusted relationships with customer stakeholders • Guide customers from legacy, on-premise solutions toward modern SaaS offerings • Identify and advance expansion and upsell opportunities aligned to customer needs and platform strategy • Operate independently and make sound decisions with incomplete information • Collaborate with Support, Product, Finance, Sales, and Engineering • Support onboarding, renewals, and ongoing engagement to ensure continuity of service

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, or a customer-facing role within SaaS, technology, or complex B2B environments • Demonstrated ability to manage unhappy or at-risk customers and rebuild trust • High tolerance for ambiguity • Strong relationship-building skills, including confidence to have difficult conversations • Exceptional problem-solving instincts and ability to juggle multiple priorities simultaneously • Comfort operating independently • Persistence and an optimistic mindset, even in challenging situations • Strong verbal and written communication skills • Bachelor’s degree in business, communications, or a related field, or equivalent experience • Willingness to travel up to 35%, primarily for on-site customer meetings, relationship rebuilding, and strategic engagements • Ability to complete Criminal Justice Information Services (CJIS) related training • Ability to pass a secondary FBI Level background check

🏖️ Benefits

• Competitive salary and benefits package • Health, dental, and vision insurance • Unlimited PTO (paid time off) • HSA and FSA options • 401(k) plan with matching contributions • Paid parental leave • ABLE matching contributions for the disability community • Employer-paid short-term and long-term disability insurance • Group term life insurance • Financial and legal assistance through the EAP (Employee Assistance Program) • Opportunities for professional development and career advancement • Chance to make a significant impact on the delivery of government services and the lives of citizens • Fully remote work arrangement