Mid-Level Planning Analyst

Job not on LinkedIn

🔥 24 minutes ago

🇧🇷 Brazil – Remote

💵 R$0 - R$4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Causa Certa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

⚖️ Legal

💼 Consulting

👥 B2C

Legal • Consulting • B2C

Causa Certa is a Brazil-based, Santa Catarina–headquartered online advisory and case‑management service that helps workers who suffered accidents secure INSS (Brazilian social security) benefits. They offer a free, 15‑minute human assessment via WhatsApp, assist in organizing medical evidence, coordinate with legal partners, and accompany clients through the administrative and judicial steps until retroactive payments and monthly benefits are received. They emphasize plain language, human support (no chatbots), no upfront fees, nationwide remote service, and claim outcomes based on their cases served (1,500+ workers, 67% deferment rate).

📋 Description

• Execute and manage planning and dialer control processes for multiple teams. • Manage the complete dialer database lifecycle, from extracting data from the CRM through import, monitoring, and closure. • Configure and monitor campaigns, lists, queues, and dialing parameters, ensuring database quality. • Prepare and monitor operational reports and metrics, including productivity, database utilization, effective contact rate, and conversion. • Analyze data, identify operational bottlenecks and deviations, and propose improvements to increase performance efficiency. • Serve as the liaison between leadership and the CRM development team by identifying needs, organizing requests, and validating deliverables. • Propose improvements to lead processing and distribution processes, reports, and control tools. • Support planning, control, and continuous improvement projects across operations.

🎯 Requirements

• Bachelor’s degree completed or in progress in Business Administration, Engineering, Commercial Management, Information Systems, or a related field. • Experience in operational and/or strategic planning. • Knowledge of customer service, call center, telesales, or back-office operations. • Strong verbal and written communication skills. • Organized, detail-oriented, and comfortable working with targets and performance metrics. • Analytical, proactive, and results-oriented profile. • CRM knowledge, including data extraction and analysis, reporting, field structures, and funnels. • Dialer knowledge, including list imports, campaign configuration, and metric monitoring. • Advanced Excel skills: PivotTables, XLOOKUP, array formulas, and Power Query. • Google Workspace: Sheets, Docs, Slides, and Forms. • Ability to analyze large volumes of data and turn insights into operational improvements. • Power BI knowledge is a plus. • Experience with control desk functions and call center, telesales, or credit operations is a plus. • Knowledge of demand management tools such as Jira, Trello, or Notion is a plus. • Knowledge of macros and VBA is a plus. • Equipment for working from home: personal computer, stable internet connection, and camera.

🏖️ Benefits

• Salary advance • Medical insurance • Dental insurance • Life insurance • Birthday day off • TotalPass • Home office allowance • Food/meal voucher • MediQuo • Birthday voucher • Remote work

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume