Operations Analyst

🔥 1 hour ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Caylent

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2022-11

Consulting • Logistics • Marketing

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using AWS. As a premier AWS consulting partner, Caylent specializes in DevOps-as-a-Service, IaaS, DevOps, SaaS, and various cloud technologies including Amazon Web Services and Google Cloud Platform. The company focuses on empowering organizations through technology to thrive in a software-defined world and drive innovation.

📋 Description

• Manage day-to-day operational activities for an assigned area of the business, including demand, workforce, capacity, staffing needs, delivery risks, and business priorities • Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions • Manage staffing and resource-allocation workflows from demand identification through assignment • Partner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide staffing, capacity, and hiring recommendations • Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions • Develop and maintain workforce and operational intelligence for leadership decision-making • Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and improve operational decision-making • Design and implement process and workflow improvements • Maintain operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems • Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity • Own recurring capacity, staffing, and forecasting reviews for assigned business areas • Work independently within established operating frameworks, resolving issues and escalating exceptions requiring broader business tradeoffs or leadership decisions

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience • 3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment • Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions • Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities • Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution • Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership • Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools • Familiarity with AWS, cloud consulting, or technology professional services environments • Familiarity with business intelligence and visualization tools such as Power BI • Exposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making • Advanced proficiency with Google Sheets and/or Microsoft Excel • Current legal authorization to work in the country where this position is located; Caylent is not able to sponsor visa or work permit applications

🏖️ Benefits

• 100% remote work • Medical Insurance for you and eligible dependents • Generous holidays and flexible PTO • Competitive phantom equity • Paid for exams and certifications • Peer bonus awards • State of the art laptop and tools • Equipment & Office Stipend • Individual professional development plan • Annual stipend for Learning and Development • Work with an amazing worldwide team and in an incredible corporate culture

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