Merchant Support Specialist

Job not on LinkedIn

🔥 15 hours ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CCBill

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

CCBill is a leader in online payment processing services, offering comprehensive solutions for merchants around the globe. Founded in 1998, CCBill has established itself as a trusted provider for secure transactions, catering to over 30,000 internet businesses daily. The company's services include an advanced subscription and billing automation platform, fraud protection, and 24/7 customer support. CCBill supports various industries including eCommerce, high-risk businesses, adult content, dating, live cams, and more, ensuring seamless payment processing and consumer trust. With a focus on innovation, CCBill provides tools for billing and invoicing, as well as resources for eCommerce expansion and merchant growth.

📋 Description

• Handle all aspects of support for online payment processing merchants • Handle client communications via phone, chat, and email • Perform triage and troubleshooting of issues and requests • Provide follow-up on issue resolution to merchants • Complete change documentation for merchant requests • Own merchant technical integrations with CCBill systems • Advise merchants regarding company products and features • Soft sell CCBill products to increase revenue for merchants • Escalate issues to internal teams according to departmental policies • Stay organized and up to date on company systems and features • Identify and implement solutions to improve the merchant experience • Provide ancillary support for escalations via other customer support groups • Perform other duties as assigned

🎯 Requirements

• High school degree or equivalent education • Proficient with Microsoft Word, Excel and current web browsers • Working knowledge of current internet technologies • Demonstrated ability to research and solve problems quickly with limited resources • Ability to interface effectively with all levels of employees and management • Ability to multitask • Proven ability to prioritize and complete interdepartmental tasks in a timely fashion • High degree of professionalism • Excellent English language verbal and written communication skills • Working schedule: Tues - Sat, 2pm-10pm CET

🏖️ Benefits

• Great working environment • Opportunity to work with a highly innovative and creative team