Account Manager – Non-Bank B2B/B2C

Job not on LinkedIn

🔥 0 minutes ago

🇰🇪 Kenya – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Career Directions Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

👥 HR Tech

💼 Consulting

🎯 Recruiter

HR Tech • Consulting • Recruitment

Career Directions Ltd. is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing, and Total Human Resource Management. Established in 2003, it serves as a one-stop shop for HR-related queries and support in and around East Africa. The company aims to champion best practices in Human Resource while addressing worker needs to achieve optimum productivity and profitability, all the while contributing to the success of its partners and improving community lives. Its core values include professionalism, respect, passion, and integrity.

📋 Description

• Own transactions end-to-end following the initial training period • Manage multiple active files and stakeholders simultaneously • Track outstanding requirements, deadlines, signatures, paperwork, and next steps • Manage account assistants’ work product and resolve issues • Communicate proactively with listing agents, buyer’s agents, homeowners, title firms, attorneys, and internal team members • Coordinate closings and follow up to meet closing deadlines • Explain bank approval letters and contract terms • Resolve documentation issues and maintain accurate digital filing and workflow tracking • Audit contracts for Short Sale Cooperative compliance • Review buyer submissions and financial documents including pay statements, tax returns, and bank statements • Perform reverse underwriting and identify inconsistencies or missing information • Review and balance HUD and settlement statements • Cross-check settlement figures against contracts, approval letters, lender requirements, and closing requirements • Identify discrepancies and communicate corrections before closing • Handle B2B and B2C communication, including professional emails and occasional telephone conversations • De-escalate tense conversations and adjust communication style to the audience • Analyze complex situations, determine next steps, research unfamiliar questions, and propose solutions • Escalate issues appropriately while first attempting to understand and resolve them independently

🎯 Requirements

• Bachelor’s and or Masters degree or equivalent relevant professional experience • 5+ years of relevant professional experience in real estate, title, mortgage, legal closing, financial services, contract administration, account management, document auditing, or underwriting support • Previous experience working remotely in a professional environment • Demonstrated ability to perform effectively in a fast-paced, deadline-driven environment • Experience working with detailed document workflows • Demonstrated ability to manage multiple files, deadlines, and stakeholders • Proven ability to work independently after training • Experience in a role requiring judgment rather than simply completing assigned tasks • Strong English communication skills, spoken and written • Ability to communicate confidently with U.S.-based professionals • Strong business-email writing skills • Ability to explain complicated information simply • Ability to handle difficult conversations calmly • Strong listening and comprehension skills • Reliable computer and smartphone • High-speed internet of at least 100 Mbps with unlimited data • Strong Windows operating-system proficiency • Microsoft Office, Google Workspace, Adobe Acrobat, CRM software, digital document-management systems, and workflow/task-management systems familiarity • RingCentral or similar phone-system familiarity; training can be provided

🏖️ Benefits

• Performance-based salary reviews and raises • Remote work flexibility • Opportunity to work with a diverse, dynamic team