Senior Associate – Service Quotation Management

🔥 3 minutes ago

🌐 Mexico, Argentina – Remote

🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟠 Senior

✨ Associate

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Independently execute service quotation deliverables for defined, well-scoped, and standard service opportunities • Own the accuracy, completeness, quality, and timeliness of assigned quote components and supporting documentation • Apply approved pricing models, rate structures, policies, tools, templates, and standard work instructions • Review customer requirements and inputs to confirm service scope, deliverables, assumptions, dependencies, and exclusions • Collaborate with SQC team members, Sales, and Service Delivery to clarify requirements and validate effort and cost inputs • Develop clear, customer-ready scope and pricing content aligned with approved service offerings • Perform quality checks on quantities, rates, calculations, assumptions, and proposal content • Maintain quotation records and supporting documentation according to governance, approval, and audit requirements • Identify and escalate risks, missing inputs, non-standard requests, commercial exceptions, or scope changes • Use approved AI and automation tools to improve quotation quality, content development, knowledge reuse, and workflow consistency

🎯 Requirements

• Post-secondary degree in business, engineering, computer science, or a related field, or equivalent relevant experience • Three to five (3–5) years of experience in services, service quotation management, deployment, technical support, project coordination, or a related environment • Experience working with structured processes, standard pricing inputs, scope documents, or customer proposals • Developing understanding of financial fundamentals, including cost, price, margin, and the effect of assumptions and risk on a quotation • Ability to interpret service requirements, identify missing information, and convert defined inputs into clear quotation deliverables • Working proficiency in Microsoft Excel and common productivity, collaboration, and document-management tools • Ability to use approved AI-assisted tools to support quotation development, content validation, knowledge reuse, and workflow efficiency • Strong attention to detail, organization, communication, collaboration, and follow-through • Experience in telecommunications, optical networking, network deployment, field services, technical support, or project management • Practical experience using generative AI, copilots, or workflow automation tools in a business or services environment • Experience identifying suitable AI use cases and designing prompts, reusable instructions, or AI-assisted workflows • Exposure to or interest in configuring AI agents and workflow automations • Ability to define expected outputs, test results, and refine AI-assisted solutions based on user feedback • Familiarity with bills of materials, network diagrams, service descriptions, statements of work, or delivery assumptions • Experience collaborating with Sales, Service Delivery, Engineering, Finance, or commercial teams and working within quotation governance, approval, audit, or order-booking processes

🏖️ Benefits

• Flexible work environment • Opportunities for professional development • Knowledge sharing • Inclusive workplace • Equal opportunity employment • Accommodation measures for applicants with disabilities