Reconciliation & Payments Specialist – AI-Enhanced

🔥 21 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤖 Artificial Intelligence

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chargeflow

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51 - 200 employees

💳 Fintech

🛍️ eCommerce

Fintech • eCommerce

Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.

📋 Description

• Reconcile customer payments against invoices across the full customer base • Match incoming payments to customer invoices and close the loop between payments and invoices • Investigate unmatched, partial, or unexpected items to root cause • Track customer debts and follow up until payment is fully resolved, including past month-end • Own accounts end to end and ensure reconciliations are clean, correct, and complete • Maintain clear, well-documented working papers showing how balances were reached • Perform spreadsheet-intensive reconciliation work in Excel using pivot tables, lookups, and large data sets • Pull and cross-check data across multiple systems • Identify discrepancies and drive them to resolution • Respond to Billing, Finance, Operations, and Customer Success stakeholders • Work through Slack, monday.com, and email • Conduct customer calls to explain reconciliations when necessary • Explain billing and reconciliation situations clearly to non-finance stakeholders • Identify manual, repetitive processes for improvement • Use Claude and other AI tools to speed up reconciliation and reduce manual effort • Report to the Billing & Collections Manager

🎯 Requirements

• 2+ years of experience in reconciliation, collections, billing, or accounts receivable • Experience ideally in fintech, SaaS, or eCommerce • Genuine ownership mindset and responsibility for accounts through resolution • Persistence in resolving unpaid or unreconciled items, including after month-end • Strong Excel skills, including pivot tables, VLOOKUP/XLOOKUP, SUMIFS, and large data sets • Ability to work across multiple systems with broken, incomplete, or inconsistent data • Strong attention to detail and discrepancy investigation skills • Responsiveness across Slack, monday.com, email, and occasional customer calls • Clear communication of reconciliation and billing issues to non-finance stakeholders and customers • Interest in using AI tools, including Claude, to reduce manual effort; prior automation experience not required • Native or near-native English with clear, professional written and verbal communication • Comfortable working with customers ranging from SMB to Enterprise • Familiarity with chargebacks, payment disputes, or PSP data is an advantage

🏖️ Benefits

• AI-enhanced workflows using Claude and other AI tools • Remote work • Full-time employment • Opportunity to improve manual, repetitive processes through AI-assisted workflows

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